General Assistant (External Applications Only)

Cashbuild; Pretoria; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player is seeking a General Assistant to join their dynamic team. In this role, you will be responsible for merchandising stock, assisting customers with queries, and ensuring safety compliance in your area. The ideal candidate will possess strong communication skills and a drive for results, while being able to work under pressure and manage shifts, weekends, and holidays. This position offers an exciting opportunity to contribute to a fast-paced environment where your efforts directly impact customer satisfaction and store efficiency.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year of experience, or Grade 12 without experience.
• Ability to communicate in English and local dominant language.

Responsibilities

• Merchandising stock and maintaining shelf price labelling.
• Advise customers and resolve complaints effectively.

Skills

Customer Service

Communication

Problem Solving

Basic Calculations

Ability to Work Under Pressure

Education

Grade 10 or NQF 3

Grade 12

Job description

General Assistant (External Applications Only)

About the job : General Assistant (External Applications Only)

Description :

Merchandising of stock, shelf price labelling, and housekeeping within the designated area of responsibility.

Requirements :

• Minimum Grade 10 or NQF 3 with 1 year of work-related experience, or
• Grade 12 without related work experience

• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Customer Service :

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints
• Merchandise bulk stock area safely and according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms
• Keep your area free of obstacles, merchandise stock immediately upon receipt, and ensure customer safety in aisles
• Maintain correct shelf price labelling within your area of responsibility
• Complete checklists as required during duty, including canteen and toilet / shower schedules

Safety (OHSA) Requirements :

• Ensure safety compliance (e.g., use of safety gear, ensuring customer and staff safety) within your area
• Maintain safe merchandising of stock in racking and bulk areas for customers and colleagues
• Report any discrepancies or damaged stock to the Store Manager

Drive for Results :

• Achieve set targets and complete work accurately and to standard
• Deliver quality standards as established by the company
• Follow through on commitments

Solve Problems :

• Identify problems and seek root causes
• Resolve issues and escalate when necessary

Make Decisions :

• Make decisions within company policies and timelines
• Implement decisions according to policies and processes
• Plan within operational and departmental policies

Handle Pressure :

• Manage pressure effectively and remain consistent
• Demonstrate courtesy and willingness to assist

Communicate :

• Communicate courteously and effectively in line with company values
• Share relevant information with stakeholders