General Assistant(External Applications Only)

Cashbuild; Piet Retief; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail company in Piet Retief is seeking a General Assistant to provide comprehensive customer service, manage stock merchandising, and maintain safety standards. Candidates should possess a minimum of Grade 10, a valid South African ID, and must be able to communicate effectively. This role requires shift work, including weekends and public holidays.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year of work-related experience.
• Ability to communicate in English and the dominant local language.
• Valid South African ID or work permit.

Responsibilities

• Advise and assist customers on correct products and queries.
• Merchandise bulk stock areas safely and according to store layout.
• Keep your area obstacle-free and ensure safe customer access.

Skills

Customer service

Communication in English

Basic calculations

Ability to work under pressure

Education

Minimum Grade 10 or NQF 3

Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in store. Merchandising of stock, shelf price labelling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 with 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately.
• Willing to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries.
• Assist with and resolve customer complaints.

Merchandising Standards

• Merchandise bulk stock areas safely and according to store layout plan.
• Ensure your area is fully merchandised according to store layout and planograms.

Housekeeping

• Keep your area obstacle-free, merchandize stock immediately after receipt, and ensure safe customer access.
• Maintain correct shelf price labelling within your area.
• Complete checklists as required when on duty, including canteen and toilet/shower schedules.

Safety (OHSA) Requirements

• Ensure safety compliance (e.g., use of safety gear, ensuring safety of customers and staff) within your area.
• Merchandise stock safely in racking and bulk areas to prevent hazards.
• Report discrepancies and damaged stock to the Store Manager.
• Manage stock loss effectively.

Values

Integrity

• Adhere to accepted standards, keep promises, create realistic expectations, handle sensitive information carefully, and be aware of boundaries.

Accuracy

• Handle detailed information attentively, work in an orderly fashion, prevent mistakes, and check work for errors.

Client Focus

• Respond actively to client needs, deal kindly, involve oneself in client problems, and make clients feel welcome.

Personal Development

• Be aware of personal strengths and weaknesses, seek opportunities for growth, follow training, and solicit feedback for improvement.