General Assistant (External Applications Only)

Cashbuild; Musina; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a General Assistant to provide excellent customer service, assist with merchandising stock, and ensure safety compliance. This role requires candidates to communicate effectively and work under pressure while maintaining high standards in a busy retail environment.

Qualifications

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience.
• Grade 12 without related work experience is acceptable.
• Ability to communicate in English and other local languages.

Responsibilities

• Ensure comprehensive customer service in store.
• Manage stock merchandising and maintain price labelling.
• Ensure safety compliance and customer safety in your area.

Skills

Customer Service

Communication

Basic Calculations

Ability to Work Under Pressure

Education

Grade 10 or NQF 3

Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in store. Merchandising of stock, shelf price labelling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willing to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock areas safely according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area obstacle-free, merchandise stock immediately upon receipt, and ensure customer safety in your aisle
• Maintain correct shelf price labelling within your area
• Complete checklists as required when on duty, including canteen and toilet/showers schedule

Safety (OHSA) Requirements

• Ensure safety compliance (use of safety gear, safety of customers and staff) within your area
• Ensure stock is merchandised safely for customers and colleagues
• Report discrepancies and damaged stock to the Store Manager
• Manage stock loss

Values

Integrity

• Comply with accepted standards, keep promises, create realistic expectations, handle sensitive information carefully, and be aware of boundaries

Accuracy

• Handle detailed information attentively, work orderly, ensure accuracy, prevent mistakes, and check work carefully

Client Focus

• Respond actively to clients' needs, deal kindly, show involvement, make clients welcome, and approach questions positively

Personal Development

• Be aware of personal strengths and weaknesses, work on self-improvement, seek training and experience opportunities, and ask for feedback