General Assistant (External Applications Only)

Cashbuild; Mokopane; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a General Assistant to provide exceptional customer service and maintain merchandising standards. This role involves assisting customers with their inquiries, ensuring the store is well-stocked and organized, and adhering to safety compliance. The ideal candidate will thrive in a fast-paced environment, demonstrate strong communication skills, and be willing to work shifts, including weekends and holidays. Join a dynamic team where your contributions will directly impact customer satisfaction and store performance.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year experience, or Grade 12 without experience.
• Ability to communicate in English and local dominant language.

Responsibilities

• Ensure comprehensive customer service and assist with queries.
• Merchandise stock and maintain housekeeping standards.

Skills

Customer Service

Communication Skills

Basic Calculations

Problem Solving

Team Collaboration

Education

Grade 10 or NQF 3

Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in-store. Merchandising of stock, shelf price labelling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately.
• Willingness to work shifts, weekends, and public holidays.
• Ability to work under pressure.

Customer Service

• Advise and assist customers on correct products and queries.
• Assist with and resolve customer complaints.

Merchandising Standards

• Merchandise bulk stock area safely and according to the store layout plan.
• Ensure your area of responsibility is fully merchandised according to store layout and planograms.

Housekeeping

• Keep your area free of obstacles; merchandise stock immediately after receipt; ensure customer access without risk of injury or irritation.
• Maintain correct shelf price labelling within your area.
• Complete required checklists when on duty, including canteen and toilet/showers schedule.

Safety (OHSA) Requirements

• Ensure safety compliance (e.g., use of safety gear, ensuring customer and staff safety) within your area.
• Ensure stock is merchandised safely for customers and colleagues.
• Report any discrepancies to the store manager.

Manage Stock Loss

Report damaged stock within your area to the store manager.

Drive for Results

• Achieve set targets and complete work accurately and to standard.
• Deliver quality and standards as established by the company.
• Follow through on commitments.

Solve Problems

• Identify problems and seek root causes.
• Resolve issues and escalate when necessary.

Make Decisions

• Make decisions within company policies and timelines.
• Consider consequences when making decisions.
• Implement decisions according to processes and policies.

Plan

Plan within operational and departmental policies and procedures.

Handle Pressure

• Handle pressure well and maintain consistent responses regardless of workload.

Collaborate

• Show courtesy and willingness to assist customers, suppliers, and colleagues.
• Manage conflict situations effectively.

Communicate

• Communicate courteously and effectively, sharing relevant information with stakeholders.