General Assistant (External Applications Only)

Cashbuild; Makhanda; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail company in Makhanda seeks a General Assistant responsible for customer service, merchandising, and housekeeping. The ideal candidate must have a minimum of Grade 10 or NQF 3 and be willing to work shifts and weekends. Excellent communication skills in English are essential.

Qualifications

• Minimum Grade 10 or NQF 3 and 1 year of experience, or Grade 12 without experience.
• Valid South African ID or work permit.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Ensure comprehensive customer service in store.
• Merchandise stock and maintain housekeeping standards.
• Adhere to safety compliance.

Skills

Customer service

Communication in English

Basic calculations

Ability to work under pressure

Education

Minimum Grade 10 or NQF 3

Grade 12 without experience

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in store. Merchandising of stock, shelf price labelling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willing to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock areas safely and according to store layout plan
• Ensure your area is fully merchandised according to layout and planograms

Housekeeping

• Keep your area obstacle-free, stock merchandised promptly, and ensure customer safety
• Maintain correct shelf price labelling
• Complete checklists as required during duty

Safety (OHSA) Requirements

• Ensure safety compliance (use of safety gear, safety of customers and staff)
• Ensure safe merchandising of stock in your area
• Report discrepancies and damaged stock to the Store Manager
• Manage stock loss

Values

Integrity

• Adhere to accepted standards, keep promises, create realistic expectations, handle sensitive information carefully, and be aware of boundaries

Accuracy

• Handle detailed information attentively, work in an orderly fashion, ensure accuracy, prevent mistakes, and check work thoroughly

Client Focus

• Respond actively to client needs, deal friendly, involve oneself in client issues, make clients feel welcome, and approach questions positively

Personal Development

• Recognize personal strengths and weaknesses, seek growth opportunities, participate in training, and seek feedback for improvement