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General Assistant (External Applications Only)

Cashbuild

KwaMaqoma

On-site

ZAR 200,000 - 300,000

Full time

9 days ago

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Job summary

A leading company in the retail sector is seeking a General Assistant responsible for delivering excellent customer service, maintaining store merchandising standards, and ensuring safety compliance. Ideal candidates should possess a minimum of Grade 10 or Grade 12 education with good communication skills and the ability to work under pressure. Join a dynamic team where personal development and client focus are highly valued.

Qualifications

  • Minimum Grade 10 or NQF 3 with 1 year of work-related experience.
  • Grade 12 without related work experience.
  • Ability to communicate in English and the dominant language in the area.

Responsibilities

  • Advise and assist customers on products and queries.
  • Merchandising bulk stock areas according to store layout.
  • Maintain safety compliance and manage stock loss.

Skills

Customer Service
Communication
Basic Calculations
Ability to work under pressure

Education

Grade 10 or NQF 3
Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in-store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirements

  • Minimum Grade 10 or NQF 3 with 1 year of work-related experience, or
  • Grade 12 without related work experience
  • Ability to communicate in English and the dominant language spoken in the area where the position is available
  • Valid South African ID or work permit
  • Ability to perform basic calculations accurately
  • Willing to work shifts, weekends, and public holidays
  • Ability to work under pressure

Key Performance Areas

Customer Service
  • Advise and assist customers on products and queries
  • Assist with and resolve customer complaints
Merchandising Standards
  • Merchandise bulk stock areas safely according to store layout plan
  • Ensure your area is fully merchandised according to store layout and planograms
Housekeeping
  • Keep your area obstacle-free, stock merchandised immediately after receipt, and ensure customer safety in your aisle
  • Maintain correct shelf price labeling
  • Complete checklists as required, including canteen and toilet/shower schedules
Safety (OHSA) Requirements
  • Ensure safety compliance (use of safety gear, safety of customers and staff)
  • Maintain safe merchandising of stock in racking and bulk areas
  • Report discrepancies and damaged stock to the Store Manager
  • Manage stock loss
Values
Integrity
  • Follow accepted standards, keep promises, create realistic expectations, be sincere, handle sensitive information carefully, and be aware of boundaries
Accuracy
  • Handle detailed information attentively, work orderly, ensure accuracy from start to finish, prevent mistakes, and check work for errors
Client Focus
  • Respond actively to clients' needs, deal friendly, involve in solutions, make clients welcome, and approach questions positively
Personal Development
  • Recognize strengths and weaknesses, seek growth opportunities, follow training, and ask for feedback
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