Description
About the job: General Assistant (External Applications Only)
Ensure comprehensive customer service in-store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.
Requirements
- Minimum Grade 10 or NQF 3 with 1 year of work-related experience, or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the area where the position is available
- Valid South African ID or work permit
- Ability to perform basic calculations accurately
- Willing to work shifts, weekends, and public holidays
- Ability to work under pressure
Key Performance Areas
Customer Service
- Advise and assist customers on products and queries
- Assist with and resolve customer complaints
Merchandising Standards
- Merchandise bulk stock areas safely according to store layout plan
- Ensure your area is fully merchandised according to store layout and planograms
Housekeeping
- Keep your area obstacle-free, stock merchandised immediately after receipt, and ensure customer safety in your aisle
- Maintain correct shelf price labeling
- Complete checklists as required, including canteen and toilet/shower schedules
Safety (OHSA) Requirements
- Ensure safety compliance (use of safety gear, safety of customers and staff)
- Maintain safe merchandising of stock in racking and bulk areas
- Report discrepancies and damaged stock to the Store Manager
- Manage stock loss
Values
Integrity
- Follow accepted standards, keep promises, create realistic expectations, be sincere, handle sensitive information carefully, and be aware of boundaries
Accuracy
- Handle detailed information attentively, work orderly, ensure accuracy from start to finish, prevent mistakes, and check work for errors
Client Focus
- Respond actively to clients' needs, deal friendly, involve in solutions, make clients welcome, and approach questions positively
Personal Development
- Recognize strengths and weaknesses, seek growth opportunities, follow training, and ask for feedback