General Assistant (External Applications Only)

Cashbuild; KwaMaqoma; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the retail sector is seeking a General Assistant responsible for delivering excellent customer service, maintaining store merchandising standards, and ensuring safety compliance. Ideal candidates should possess a minimum of Grade 10 or Grade 12 education with good communication skills and the ability to work under pressure. Join a dynamic team where personal development and client focus are highly valued.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year of work-related experience.
• Grade 12 without related work experience.
• Ability to communicate in English and the dominant language in the area.

Responsibilities

• Advise and assist customers on products and queries.
• Merchandising bulk stock areas according to store layout.
• Maintain safety compliance and manage stock loss.

Skills

Customer Service

Communication

Basic Calculations

Ability to work under pressure

Education

Grade 10 or NQF 3

Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in-store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 with 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willing to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock areas safely according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area obstacle-free, stock merchandised immediately after receipt, and ensure customer safety in your aisle
• Maintain correct shelf price labeling
• Complete checklists as required, including canteen and toilet/shower schedules

Safety (OHSA) Requirements

• Ensure safety compliance (use of safety gear, safety of customers and staff)
• Maintain safe merchandising of stock in racking and bulk areas
• Report discrepancies and damaged stock to the Store Manager
• Manage stock loss

Values

Integrity

• Follow accepted standards, keep promises, create realistic expectations, be sincere, handle sensitive information carefully, and be aware of boundaries

Accuracy

• Handle detailed information attentively, work orderly, ensure accuracy from start to finish, prevent mistakes, and check work for errors

Client Focus

• Respond actively to clients' needs, deal friendly, involve in solutions, make clients welcome, and approach questions positively

Personal Development

• Recognize strengths and weaknesses, seek growth opportunities, follow training, and ask for feedback