General Assistant (External Applications Only)

Cashbuild; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the retail sector is seeking a General Assistant to provide excellent customer service and maintain merchandising standards. The ideal candidate will have a minimum of Grade 10 along with relevant work experience. Responsibilities include advising customers, merchandising stock safely, and adherence to safety standards. The role also requires effective communication and the ability to work under pressure, ensuring customer satisfaction and store organization.

Qualifications

• Must have Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or Grade 12 without experience.
• Valid South African ID or work permit required.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Ensure comprehensive customer service in the store.
• Assist customers with queries and complaints.
• Merchandise stock according to store layout.

Skills

Customer Service

Communication

Basic Calculations

Ability to Work Under Pressure

Education

Minimum Grade 10 or NQF 3

Grade 12

Job description

About the job

General Assistant (External Applications Only)

Ensure comprehensive customer service in store. Merchandising of stock, shelf price labelling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately.
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries.
• Assist with and resolve customer complaints.

Merchandising Standards

• Merchandise bulk stock area safely and according to store layout plan.
• Ensure your area of responsibility is fully merchandised according to store layout and planograms.

Housekeeping

• Keep your area free of obstacles; stock should be merchandised immediately upon receipt; ensure safe entry and exit for customers.
• Maintain correct shelf price labelling within your area.
• Complete checklists as required, including canteen and toilet/showers schedules.

Safety (OHSA) Requirements

• Ensure compliance with safety standards (e.g., use of safety gear, ensuring safety of customers and staff).
• Ensure stock is merchandised safely to prevent accidents.
• Report discrepancies and damaged stock to the Store Manager.
• Manage stock loss effectively.

Values

Integrity

• Adhere to accepted standards and handle sensitive information carefully.
• Keep promises, create realistic expectations, and demonstrate sincerity.
• Be aware of and respect boundaries.

Accuracy

• Handle detailed information attentively and work in an orderly manner.
• Ensure accuracy from start to finish and check work for mistakes.

Client Focus

• Respond actively to clients’ needs, deal friendly, and make clients feel welcome.
• Approach client questions with a positive attitude.

Personal Development

• Recognize personal strengths and weaknesses, pursue training, and seek feedback for growth.
• Engage in self-broadening and gaining in-depth knowledge.