General Assistant(External Applications Only)

Cashbuild; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company seeks a General Assistant to provide excellent customer service, assist with merchandising, and uphold safety standards in-store. Candidates should have at least a Grade 10 qualification or equivalent and possess strong communication skills. This role demands the ability to work under pressure and a commitment to maintaining store standards.

Qualifications

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or Grade 12 without related work experience.
• Ability to communicate in English and the dominant language.
• Valid South African ID or work permit.

Responsibilities

• Ensure comprehensive customer service in-store.
• Merchandising stock and maintaining price labels.
• Keep areas obstacle-free, ensuring safe customer access.

Skills

Customer Service

Communication

Basic Calculations

Attention to Detail

Ability to Work Under Pressure

Education

Minimum Grade 10 or NQF 3

Grade 12 without related work experience

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in-store. Responsibilities include merchandising stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock area safely and according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area obstacle-free, merchandise stock immediately upon receipt, and ensure safe customer access
• Maintain correct shelf price labeling within your area
• Complete the checklist as required when on duty, including canteen and toilet/shower schedules

Safety (OHSA) Requirements

• Comply with safety (OHSA) standards, including the use of safety gear and ensuring safety for customers and staff
• Ensure stock in your area is merchandised safely for customers and colleagues
• Report discrepancies and damaged stock to the store manager
• Manage stock loss

Values

Integrity

• Adhere to accepted standards, keep promises, and handle sensitive information carefully
• Be sincere, create realistic expectations, and be aware of boundaries

Accuracy

• Handle detailed information attentively and work in an orderly manner
• Check work for mistakes and prevent errors

Client Focus

• Respond actively to clients' needs, deal friendly, and make clients feel welcome
• Approach client questions with a positive attitude

Personal Development

• Recognize personal strengths and weaknesses, pursue training and experience opportunities
• Seek feedback and focus on self-improvement