General Assistant (External Applications Only)

Cashbuild; Evaton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join a leading company in the retail sector as a General Assistant, responsible for providing exceptional customer service and maintaining merchandising standards. Ideal candidates will have a minimum Grade 10 education and be capable of working shifts, ensuring safety and accuracy in a dynamic environment. This role emphasizes personal development and offers opportunities for learning and growth within a customer-focused team.

Qualifications

• Minimum Grade 10 with 1 year experience, or Grade 12 without experience.
• Able to communicate in English and regional language.
• Willing to work shifts and under pressure.

Responsibilities

• Ensure comprehensive customer service and assist with customer complaints.
• Merchandise stock and maintain housekeeping standards.
• Ensure safety compliance and accuracy in merchandising.

Skills

Customer Service

Communication

Basic Calculations

Ability to work under pressure

Education

Minimum Grade 10 or NQF 3

Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock areas safely and according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area obstacle-free, merchandise stock immediately after receipt, and ensure customer safety
• Maintain correct shelf price labeling
• Complete checklists as required, including canteen and toilet/showers schedule

Safety (OHSA) Requirements

• Ensure safety compliance (use of safety gear, safety of customers and staff)
• Ensure stock is merchandised safely for customers and colleagues
• Report discrepancies and damaged stock to the store manager
• Manage stock loss

Values

Integrity

• Follow accepted standards, keep promises, create realistic expectations, handle sensitive information carefully, and be aware of boundaries

Accuracy

• Handle detailed information attentively, work orderly, ensure accuracy, prevent mistakes, and check work thoroughly

Client Focus

• Respond actively to clients' needs, deal friendly, show involvement, make clients welcome, and approach questions positively

Personal Development

• Be aware of personal strengths and weaknesses, seek knowledge, follow training, look for growth opportunities, and ask for feedback