General Assistant(External Applications Only)

Cashbuild; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail company in Durban is seeking a General Assistant to provide outstanding customer service and ensure effective merchandising and housekeeping. The ideal candidate will have at least a Grade 10 qualification, strong communication skills, and a willingness to work shifts. Responsibilities include assisting customers, managing stock, and maintaining safety standards in the store.

Qualifications

• Ability to communicate in English and the dominant local language.
• Valid South African ID or work permit is required.
• Must be willing to work shifts and under pressure.

Responsibilities

• Ensure comprehensive customer service in the store.
• Merchandising of stock and housekeeping within the designated area.
• Advising and assisting customers with products and queries.

Skills

Customer service

Communication

Merchandising

Attention to detail

Education

Minimum Grade 10 or NQF 3

Grade 12

Job description

Overview

About the job: General Assistant (External Applications Only). Ensure comprehensive customer service in store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends and public holidays
• Must be able to work under pressure

Key Performance Areas

Customer Service

• Advise and assist Customers on correct products and queries.
• Assist with and resolve Customer complaints

Merchandising Standards

• Bulk stock area to be merchandised safely and according to Store layout plan
• Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.

Housekeeping

• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within area of responsibility.
• Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
• Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
• Report any discrepancies to the Store Manager
• Manage Stock Loss
• Report damaged stock within area of responsibility to Store Manager

Values

Integrity

• Complying with generally accepted standards in activities related to the position.
• keeps promises.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.
• Asks for feedback in order to learn