General Assistant(External Applications Only)

Cashbuild; Akasia; On-site; ZAR 12 000 - 18 000; Full time

Job summary

An established industry player is seeking a General Assistant to enhance customer service and maintain merchandising standards. This role involves assisting customers with product queries, ensuring compliance with safety standards, and keeping the store environment organized and welcoming. Candidates should possess at least a Grade 10 education and demonstrate strong communication skills in English and the local language. Join a dynamic team where your contributions can make a significant impact on customer satisfaction and store efficiency.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year experience, or Grade 12 without experience.
• Ability to communicate in English and local language.

Responsibilities

• Ensure customer service excellence and assist with product queries.
• Merchandise stock according to store layout and maintain cleanliness.

Skills

Customer Service

Communication in English

Basic Calculations

Ability to Work Under Pressure

Education

Grade 10 or NQF 3

Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in store. Responsibilities include merchandising of stock, shelf price labelling, and housekeeping within designated areas of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock areas safely and according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area obstacle-free, merchandise stock promptly, and ensure customer safety
• Maintain correct shelf price labelling
• Complete checklists as required, including canteen and toilet/shower schedules

Safety (OHSA) Requirements

• Ensure compliance with safety standards (use of safety gear, safety of customers and staff)
• Ensure responsible stock is safe for customers and colleagues
• Report discrepancies to the store manager

Manage Stock Loss

Report damaged stock within your area to the store manager

Values

Integrity

• Adhere to accepted standards, keep promises, create realistic expectations, be sincere, handle sensitive information carefully, and be aware of boundaries

Accuracy

• Handle detailed information attentively, work orderly, ensure accuracy from start to finish, prevent mistakes, and check work thoroughly

Client Focus

• Respond actively to clients’ needs, deal friendly, show involvement, make clients feel welcome, and approach questions positively

Personal Development

• Be aware of personal strengths and weaknesses, pursue self-broadening, follow training, seek growth opportunities, and ask for feedback