Garment Quality Team Leader

Company Description

At QIMA, we're on a mission to help our clients make products consumers can trust. Working with over 30 global brands, retailers, manufacturers, and food growers, we are on the ground wherever products are made.

We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform. Our team of 5, QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day.

We believe in the work we do, and in making a positive difference in the world.

Does this sound like something you'd like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers, and manufacturers worldwide deliver safe, quality, and ethically made products to their consumers.

Every day at work, our inspectors, auditors, and lab technicians use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, electronics, appliances, and furniture.

Our operations department's purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality.

Job Description

Job Responsibilities

Your main responsibilities will be to:

1. Supervise a team of 10-15 quality inspectors in Newcastle, South Africa, and oversee their performance through Key Performance Indicators.
2. Take actions based on their results.
3. Act as a trainer and coach, provide technical support and guidance to the inspectors, and conduct performance evaluations and on-site audits.
4. Build the sense of belonging to QIMA for all team members.
5. Propose and implement solutions to improve standards of service to prevent issues that may impact the quality of inspections.
6. Lead claim investigations received from clients and implement corrective action plans.
7. Represent QIMA during meetings with customers to support sales development in the region, provide technical expertise, and initiate inspection programs.
8. Oversee all operational aspects of the inspection program for KA clients in the region.
9. Maintain good relationships with all suppliers and factories where inspections are conducted.
10. Optimize and reduce costs in the region.

Qualifications

Your profile should include:

• A Master's degree in engineering with strong familiarity with Quality Management or Product Organization.
• Practical experience in performing QC inspections with a strong desire to improve internal protocols.
• A technology-driven mindset.
• Strong willingness and potential to manage high-scale teams with a focus on performance management.
• Ability to travel to meet team members and visit clients and factories.
• Excellent command of English (spoken and written).

Additional Information

If you meet the requirements for this position, please send us your most updated resume.