Funiture Assessor - Coricraft - Durban Warehouse

TFG (The Foschini Group); Parow; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading retail company in Western Cape is seeking a customer service representative. Key responsibilities include scheduling assessments and managing RMA orders. The ideal candidate has customer service experience, good communication skills, and an ability to work well in a team. Growth opportunities are offered in a supportive environment.

Qualifications

• 1-2 years customer service experience.
• Knowledge of RMA scheduling process.
• Upholstery background.

Responsibilities

• Scheduling of Assessments.
• Confirming of All RMA Orders.
• Scheduling of pick up and deliveries of completed RMA’s.

Skills

Computer literate

Customer service orientated

Good verbal and written communication

Teamwork and self-management

Problem-solving skills

Microsoft Office

Administration skills

Sense of order, planning ability

Education

Grade 12 or NQF level 4 equivalence

Job description

Key Responsibilities

• Scheduling of Assessments
• Confirming of All RMA Orders
• Scheduling of pick up and deliveries of completed RMA’s
• Record confirmed customer details on the delivery schedule
• Ensure that communication is provided to the staff that request deliveries for customers
• Ensure that all customers that are booked for assessments are to be contacted in the morning of the assessment.
• Effective teamwork and self-management
• Driver's license

Experience And Qualifications

• Grade 12 or NQF level 4 equivalence
• 1-2 years customer service experience
• Knowledge of RMA scheduling process
• Upholstery background

Skills

• Computer literate
• Must be able to handle conflict
• Customer service orientated
• Good verbal and written communication
• Teamwork and self-management
• Microsoft Office
• Good Administration skills
• Great customer service
• Problem-solving skills
• Sense of fairness
• Sense of order, planning ability
• Strong personality

Preference

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto)

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it\'s a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?