Funeral Claims Manager Market Related

Akani Retirement Fund Administrators; Gauteng; On-site; ZAR 300 000 - 700 000; Full time

Job summary

An established industry player is seeking a Funeral Claims Manager to lead their claims operations in Kempton Park. In this pivotal role, you will ensure efficient processing of funeral claims while maintaining high standards of customer satisfaction and compliance with insurance regulations. You will oversee a dedicated team, driving performance and quality assurance, while also addressing customer inquiries and detecting potential fraud. Join a forward-thinking organization that values your expertise and offers a competitive market-related package based on your experience. This is an exciting opportunity to make a significant impact in the insurance sector.

Qualifications

• 5-10 years of experience in Claims Management, preferably in the insurance industry.
• Professional certification in Insurance or Claims management is highly desirable.

Responsibilities

• Oversee end-to-end claims process, ensuring compliance and accuracy.
• Lead and support Funerals team for optimal performance.
• Address inquiries and concerns, providing timely assistance.

Skills

Claims Management

Team Leadership

Quality Assurance

Customer Service

Fraud Detection

Compliance

Performance Management

Stakeholder Collaboration

Education

BCOM / Bachelor's degree in Business Administration

Professional certification in Insurance or Claims management

RE1 Certificate

Job description

We are looking for a Funeral Claims Manager to join our team in Kempton Park who will be responsible for leading Funerals claims operations, ensuring efficient processing and customer satisfaction.

Duties & Responsibilities:

1. Claims Management: Oversee end-to-end claims process, ensuring compliance and accuracy.
2. Team Leadership: Lead and support Funerals team for optimal performance.
3. Quality Assurance: Maintain high standards in claims handling and documentation.
4. Customer Service: Address inquiries and concerns, providing timely assistance.
5. Fraud Detection: Identify and investigate potential fraud cases.
6. Compliance: Ensure adherence to insurance regulations and guidelines.
7. Performance Management: Analyze trends and metrics to optimize operations.
8. Stakeholder Collaboration: Work with other departments to address complex issues.
9. Reporting: Prepare reports and analyses for management review.

Desired Experience & Qualification:

1. BCOM / Bachelor's degree in Business Administration, Finance, or a related field.
2. Professional certification in Insurance or Claims management is highly desirable.
3. A minimum of 5 - 10 years of experience in Claims Management, preferably in the insurance industry.
4. RE1 Certificate is required.

Package & Remuneration: Competitive market-related package depending on experience.