Fund Manager-Retirement / Pension Fund

Signature Global Group; Sandton; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a dedicated manager to ensure quality control and operational excellence within a dynamic team. This role involves mentoring staff, managing complex queries, and overseeing budgeting processes to enhance efficiency. The ideal candidate will have a strong background in pension funds and employee benefits, with a commitment to achieving high service levels and client satisfaction. Join a forward-thinking organization where your leadership will drive team success and operational improvements, making a significant impact in the financial services sector.

Qualifications

• Experience in managing pension and retirement funds with a focus on team leadership.
• Strong background in employee benefits and insurance management.

Responsibilities

• Manage E&O's and oversee budgeting processes to ensure operational excellence.
• Mentor staff and handle disciplinary issues while maintaining service levels.

Skills

Pension Fund

Employee Benefits

Retirement Fund

Staff Management

Team Management

Insurance

Education

Certificate

Job description

To review and ensure quality of work within a team is processed according to procedure and legislation within a Funds SLA and to assist team with complex queries and ensuring deliverables in the team are met.
To ensure that you are able to attend client meetings and explain and present complex queries.
To grow and mentor staff and to deal with any disciplinary issues that may arise.

Responsibilities:

• Manage E&O's
• Manage Budgeting Processes incorporating managing headcount, annual fee increases for admin only clients, revenue leakage and billing opportunities.
• Achieve average of 8 on NPS across Funds; reduce escalations from clients by monitoring and driving SLA in team.
• Increase in the number of tasks processed that require no manual intervention from AF resources.
• Data cleanup themes on member & fund level identified and plans in place to correct.
• Ensuring operational excellence of all processes by maintaining and managing oversight of the team.

Performance Outputs:

• Drive reduction in E&O's by following processes and ensuring controls are in place to mitigate the risk of E&O's; addressing fee increases with admin only clients to secure at least a CPI increase annually.
• Critically assess staffing needs, whether replacement is necessary, and evaluate hiring needs vs costs of appointments.
• Ensure billing opportunities are addressed where work out of SLA is required.
• Review action items on NPS feedback from clients, aiming for a score of 8 or higher by servicing clients correctly.
• Address non-responses to queries with staff, following up and ensuring client queries are dealt with to maintain service levels.
• Ensure manual processing is limited.
• Conduct monthly health checks on performed tasks, clean up data, monitor members with negative balances, and mitigate risks of E&O's.

Operational Excellence in respect of managing and oversight of:

• Bills Process
• Collections of deposits of other income
• Claims Process
• Communications and reporting to clients
• Production of YE checklists
• Production of Benefit statements
• Responding to and clearing HSI's

Ensure the team carries out their roles accordingly in line with expectations, including:
- Putting career paths in place for team members through training, development, and sharing of knowledge to upskill the team.
- Hiring in terms of transformation policies.
- Dealing with any disciplinary issues.

Desired Skills:

• Pension Fund
• Employee Benefits
• Retirement Fund
• Staff Management
• Team Management
• Insurance

Desired Qualification Level:

• Certificate