Functional Head: Training

Hungry Lion; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading fast-food chain in Cape Town is seeking an experienced Functional Head: Training to lead training initiatives and enhance team performance. You will develop training programs, monitor effectiveness, and ensure compliance with industry standards. The ideal candidate has 5+ years of experience in QSR or hospitality, with 3 years in a Training Manager role. Strong communication and leadership skills are essential for success in this role.

Qualifications

• 5+ years of experience, preferably in QSR, food service, or hospitality.
• 3 years in a Training Manager role is mandatory.
• Ability to design engaging training programs.

Responsibilities

• Lead training initiatives to enhance team performance.
• Develop and monitor training programs across various staff levels.
• Ensure compliance with SETA and legislative reporting.

Skills

Training development

Strong communication

Data analysis

Team leadership

Education

Certification in Training & Development

Instructional Design certification

Tools

Google Workspace

Learning Management Systems (LMS)

Job description

We are looking for an experienced Functional Head: Training to lead our training initiatives and enhance team performance in a fast-paced, rapidly expanding organisation.

Key Responsibilities

• Develop and submit the annual Workplace Skills Plan (WSP) and Annual Training Report (ATR) timeously
• Ensure that all SETA & legislative reporting requirements are met both in terms of content and deadlines
• Monitor all recoverable grants and ensure maximum recoverable grants are achieved as per the service level agreement with the relevant SETAs
• Develop and implement training programs for restaurant staff at all levels, including general workers, cashiers, supervisors, and store managers
• Lead a small training team and provide coaching for their development
• Ensure consistent execution of brand standards, operational procedures, and customer service excellence
• Identify training needs, create learning modules, and conduct workshops for employees
• Monitor and evaluate training effectiveness, providing feedback and coaching to improve performance
• Work closely with other departments and store management to align training strategies with business goals
• Develop training programs to support career growth within the organisation
• Stay updated on industry trends and best practices to enhance training methodologies
• Experience in assessing training effectiveness and using data-driven insights to improve programs
  
  

Requirements

• 5+ years of experience, preferably in the QSR, food service, or hospitality industry, with at least 3 years in a Training Manager role
• A certification in Training & Development, Instructional Design or Food Safety preferred
• Strong knowledge of restaurant operations, customer service standards and food safety protocols
• Excellent communication, presentation, and leadership skills
• Ability to design and deliver engaging training programs using various methods
• Strong analytical skills to assess training effectiveness and performance improvements
• Familiarity with Learning Management Systems (LMS) and digital training tools
• Proficiency in Google Workspace and training software
  
  

Competencies

Strategic Thinking

• Aligns departmental goals with company objectives
• Identifies growth opportunities and potential risks
  
  

Leadership & People Management

• Motivates and develops a high-performing team
• Provides clear direction and resolves conflicts effectively
  
  

Decision-Making & Problem-Solving

• Analyses complex situations and makes informed decisions
• Uses data-driven insights to solve challenges
  
  

Communication & Influence

• Clearly conveys ideas to stakeholders at all levels
• Negotiates and persuades to drive initiatives forward
  
  

Operational Efficiency

• Streamlines processes to improve productivity
• Implements best practices for optimal resource use
  
  

Financial Acumen

• Understands cost control, profitability, and return on investment (ROI)
  
  

Change Management & Adaptability

• Leads teams through organisational or industry shifts
• Embraces innovation and continuous improvement
  
  

Customer & Stakeholder Focus

• Understands customer needs and ensures service excellence
• Builds strong positive relationships with internal and external stakeholders
  
  

Performance & Results Orientation

• Sets and monitors key performance indicators (KPIs)
• Ensures accountability for achieving business targets
  
  

Technology & Digital Literacy

• Leverages digital tools to enhance department performance
• Keeps up with technological advancements in the industry
  
  

Closing date: 11 August 2025

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