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Fufillment Coordinator

Superbalist

Wes-Kaap

On-site

ZAR 200,000 - 300,000

Full time

3 days ago
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Job summary

A leading fashion e-tailer is seeking a dedicated order/intake management assistant in South Africa to enhance retail operations. The candidate will resolve supplier exceptions and manage communication on stock intake, ensuring the right inventory is available in a timely manner. Requirements include a relevant qualification, proficiency in MS Excel, and experience in retail, preferably in order functions. Join a dynamic team that thrives on collaboration and flexibility.

Benefits

Market-related Total Remuneration Package
Flexible work environment
Regular social events
Staff discount
Birthday leave
Free parking

Qualifications

  • 1+ years’ experience in retail (preferable: Order related functions).
  • Basic knowledge and understanding of retail math and supply chain management.

Responsibilities

  • Resolve supplier exceptions.
  • Collaborate with retail buying for intake changes.
  • Ensure effective ETA management.
  • Communicate with suppliers to resolve concerns.
  • Work with processing houses on delivery issues.
  • Track and report intake.
  • Manage customer service queries on inventory.
  • Administer supplier return orders.

Skills

Adaptability
Attention to detail
Continuous learning
Good verbal and written communication skills
Planning and organizing
Strong administration skills
Strong interpersonal skills

Education

Relevant diploma or degree

Tools

Microsoft Excel

Job description

About Us:

Superbalist is South Africa’s highest rated fashion e-tailer with a steadfast commitment to being customer led, data backed and fashion forward. Our award-winning platform connects with millions of customers every month driving delight from the superior browsing experience to the unboxing and beyond. We’re now looking for talented and dynamic thinkers that will help take us to the next level of customer experience.

Purpose of the role:

To assist retail and improve the manner in which the business tracks and receives its inbound orders from time of placement to actual delivery.

Effective Order/Intake management which will allow for prioritization of stock and proactively identifying intake concerns. The main objective is to "solve" intake related problems and to ensure that we have the right stock, at the right time, with the primary responsibility to support retail through intake administrative functions and tracking.

Responsibilities:

  • Supplier Exceptions resolutions.
  • Collaborating with the retail buying and planning for intake changes, concerns and adjustments.
  • Working with inbound teams to ensure effective ETA management and problem resolutions.
  • Assistance in communicating with suppliers to resolve intake delivery concerns.
  • Working with processing houses to deal with issues and ensure delivery and SLA's are met.
  • Intake Tracking and Reporting.
  • Managing customer service queries relating to inventory
  • Supplier return order administration

Min Requirements:

  • Relevant diploma or degree
  • Competency in MS Office packages specifically in excel
  • 1+ years’ experience in retail (preferable: Order related functions)
  • Basic knowledge and understanding of retail math and supply chain management

Skills, knowledge & abilities:

  • Adaptability
  • Attention to detail
  • Continuous learning
  • Good verbal and written communication skills
  • Planning and organizing
  • Strong administration skills
  • Strong interpersonal skills

Let’s talk about life @ Superbalist:

  • The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
  • No doors: We aren’t fans of stuffy offices or siloed work environments. Collab and make something great.
  • Good times: Get to know the other extraordinary minds at Superbalist.com during regular social events and out-of-office activities (think hikes, think mini golf, think lunch, think good times).
  • Staff discount. The latest fashion at even better prices. What more could you ask for?
  • Birthday leave: Enjoy your mandatory fun day off - you deserve it!
  • Free parking: No more 5km fun runs to your desk (unless you want to).

Ready to make your mark and take your career to the next level? We’re waiting for you!

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