Fruit & Veg Manager at PnP

Pick n Pay Retailers (Pty) Ltd; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company seeks a manager to maximize turnover and minimize shortages. Candidates must have Grade 12 and relevant experience in merchandising and sales management, with strong competencies in customer service and organizational skills.

Qualifications

• 2-4 years produce experience or 1-2 years managing a sales department.
• Experience in coaching, training, and handling non-compliance.

Responsibilities

• Manage merchandising and customer service standards.
• Oversee staff management and training.
• Ensure compliance with hygiene and safety standards.

Skills

Customer service

Sense of urgency

Communication

Planning and organizational ability

Business acumen

Education

Grade 12

Job description

Introduction

To manage resources to maximize turnover and minimize shortages. Ensures adherence to standards, processes, and policies.

Duties & Responsibilities

Key Responsibilities

1. Merchandising Management:
   • Conducts regular quality checks on merchandise.
   • Executes plano guide 100%.
   • Handles products as per SOP.
   • Ensures products are produced according to recipe specifications.
   • Prepares the department for trade by store opening time.
   • Identifies fast-selling lines and assesses implications on margin and sales opportunities.
   • Ensures products are wrapped and packed according to standards.
   • Maintains sufficient product availability for customer demand.
   • Ensures compliance with hygiene, housekeeping, and safety standards.
   • Monitors promotional activities for adherence to the promotional calendar.
   • Keeps backup areas clean and clear.
   • Follows sell-by dates, rotates stock as per policy/SOP on sales floor and backup areas.
   • Maintains merchandising and cleanliness standards throughout the day, minimizing waste.
2. Food Safety & Hygiene:
   • Maintains hygiene and housekeeping standards.
   • Ensures stock rotation.
   • Monitors adherence to food safety and health standards.
   • Manages non-conformances with effective corrective actions.
   • Implements and checks cleaning schedules and sanitation.
   • Records Food Safety Daily Checklist.
3. Customer Service Management:
   • Responds to customer requests.
   • Assists with out-of-stock queries, replacements, and delivery times.
   • Maintains department standards; ensures equipment is operational.
4. Staff Management:
   • Communicates critical information to staff.
   • Sets targets, delegates, and prioritizes activities.
   • Handles procedural, policy, and legislative non-compliance.
   • Attends regional meetings and communicates updates to staff.
   • Adjusts Kronos scheduling as needed.
   • Coaches staff.
5. Administration:
   • Maintains equipment and general standards.
   • Monitors waste and ensures procedures are followed.
   • Monitors turnover, identifies opportunities for growth, and addresses barriers to budgets.
   • Ensures all SELs are current and legible.
6. Systems:
   • Performs gap scanning for out-of-stocks.
   • Records out-of-stocks and over-stocks.
   • Generates reports from SAP and communicates stock concerns.
   • Processes IDTs via SAP and actions reduced to clear as per SOP.
   • Checks electronic communications regularly.
   • Processes waste and counts P&L as per schedule.

Desired Experience & Qualification

Minimum Requirements

• Grade 12.
• 2-4 years produce experience and knowledge, OR
• 1-2 years managing a sales department, including coaching, training, and handling non-compliance and performance issues.

Competencies

• Customer service
• Sense of urgency
• Communication
• Planning and organizational ability
• Business acumen