Frontshop Assistant - Phesantekraal

Dis-Chem Pharmacies; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading South African pharmacy chain is seeking a Frontshop Assistant in Cape Town to maintain merchandising standards and provide excellent customer service. Key responsibilities include stock management, handling transactions, and ensuring a clean, organized shopping environment. Previous retail experience and a high school diploma are required for this role.

Benefits

Market-related salary

Provident Fund

Staff Account

Medical Aid

Qualifications

• Grade 12 or Senior Certificate required.
• 1 Year work experience in Retail advantageous.
• Certification in Retail Business Management is a plus.

Responsibilities

• Support customer service at point of sales.
• Ensure products are on shelves and neatly presented.
• Transact all purchases accurately.

Skills

Customer Service

Stock Management

Numerical Skills

Education

Grade 12 – Matric or Senior Certificate

Tools

SAP

Job description

Job Location : Western Cape, Cape Town Deadline : January 31, 2026 Quick Recommended Links

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Job Description

• Dis- Chem Phesantekraal, Durbanville requires a Frontshop Assistant to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.

Minimum Requirements :

• Grade 12 – Matric or Senior Certificate

Advantageous :

• 1 Year work experience within Retail
• Certification in Retail Business Management

Job Description :

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
• Ensure delivered stock and / or stock pulled from the storeroom are stored and packed in the correct space.
• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
• Ensure the storeroom organised, neat and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• All merchandise must be handled carefully to prevent any losses.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and / or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with the loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock / items / scripts are scanned and paid for.
• Keep daily takings inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy
• Knowledge of retail operations and administration
• finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to.
• Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division.
• Conveys ideas and facts verbally using language
• Addresses customer questions in a timely manner
• Recognises the need for procedures and follows relevant procedures.
• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight

Advantageous :

• Basic computer skills, numerical skills. SAP.

Special conditions of employment :

• Be able to work retail hours
• South African citizen
• MIE, no criminal record and clear credit rating
• Driver’s license and own reliable transport

Remuneration and benefits :

• Market-related salary
• Provident Fund
• Staff Account
• Medical Aid
• Sales / Retail / Business Development jobs