Frontshop Assistant - Dis-Chem Springfield Pharmacy

Job title : Frontshop Assistant - Dis-Chem Springfield Pharmacy

Job Location : KwaZulu-Natal, Durban

Deadline : May 02, 2025

Minimum Requirements :

• Grade 12 – Matric or Senior Certificate

Advantageous :

• 1 Year work experience within Retail
• Certification in Retail Business Management

Job Description :

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• Follow up on all out of stock queries from customers in a timely manner.
• Ensure delivered stock and/or stock pulled from the storeroom are stored and packed correctly.
• Ensure merchandise displays, labels, and pricing are correct at all times and report discrepancies to management.
• Keep the storeroom organized, neat, and tidy.
• Stay up to date with new product knowledge to effectively assist customers.
• Assist with back shopping when required.
• Handle all merchandise carefully to prevent any losses.
• Transact all purchases, including cash, cards, vouchers, and other acceptable payments.
• Exchange merchandise for customers and accept returns when authorized by the Frontshop Leader.
• Process all loyalty cards, including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant.
• Maintain accurate cash flow at all times.
• Facilitate rotation of stock regularly and adhere to Dis-Chem stock control procedures.
• Report low stock levels, out of stock items, damaged stock, and expired stock to management.
• Assist with stock counting and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with loading and off-loading of stock when needed.
• Flatten boxes after unpacking stock and take them to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful assistance and advice.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock/items/scripts are scanned and paid for.
• Keep daily takings inside the till drawer until they are placed in the drop safe.
• Report suspicious behavior for both staff and customers to management.
• Maintain housekeeping according to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Follow Health and Safety rules and regulations.
• Comply with the Dis-Chem uniform and personal appearance policy.