Frontshop Assistant

Dis-Chem Pharmacies Limited; Louis Trichardt; On-site; ZAR 78,000 - 100,000; Full time

Job summary

Dis-Chem Makhado Crossing is seeking a Frontshop Assistant to uphold merchandising standards and support customer service at the point of sale in line with Dis-Chem policies.

Requirements include Grade 12, with advantageous 1 year retail experience and a Retail Business Management certification. Responsibilities cover shelf presentation, stock control, cashier duties, and customer assistance at all times.

Qualifications

• Must have Grade 12/Matric or Senior Certificate.
• Advantageous: 1 year retail experience.
• Certification in Retail Business Management is a plus.

Responsibilities

• Ensure full product ranges are on shelves and neatly presented.
• Maintain stock to prevent near expiry; restock as needed.
• Handle customer queries on stock shortages promptly.
• Process purchases including cash, cards, vouchers and other payments.
• Maintain accurate pricing, labels, and stock room organization.
• Assist with stock counting and general housekeeping.

Skills

Customer service

Merchandising

Cash handling

Stock management

Communication

Education

Grade 12 / Matric

Retail Business Management certification

Job description

Dis- Chem Makhado Crossing requires a Frontshop Assistant, to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.

Requirements

• Grade 12 – Matric or Senior Certificate
• Advantageous:
• 1 Year work experience within Retail
• Certification in Retail Business Management

Responsibilities

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
• Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
• Ensure the storeroom organised, neat and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• All merchandise must be handled carefully to prevent any losses.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with the loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy