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Front Shop Manager - Bassonia

Clicks Group

Johannesburg

On-site

ZAR 300,000 - 450,000

Full time

2 days ago

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Job summary

A leading company in the retail sector is looking for a Frontshop Manager based in Johannesburg. The ideal candidate will have a passion for retail, strong leadership skills, and experience managing store operations. This role involves driving sales, ensuring customer satisfaction, and leading a dedicated team.

Qualifications

Minimum 5 years’ experience in retail operations.
3 years in a supervisory or management role.
Strong knowledge in stock control and achieving sales targets.

Responsibilities

Manage delivery of front shop plan and customer service excellence.
Drive profitability through effective merchandising and pricing.
Manage the frontshop budget and resource allocation.

Skills

Leadership

Communication

Customer Service

Time Management

Problem Solving

Education

3 year Diploma or Degree in Retail Management or Business Management

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Listing reference: click_020314

Listing status: Online

Apply by: 15 June 2025

Position Summary

Industry: Other Sectors & Industries

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Johannesburg Metropolitan

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

We are seeking to appoint a Frontshop Manager that is: passionate about retail and service excellence, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Front Shop 24hr business and will be based in Bassonia.

Job Description

Job Purpose:

To lead and manage delivery of the front shop plan through customer service excellence, operational efficiency, driving profitability and compliance in line with group policies and regulatory requirements in order to achieve the company strategy and operating plan.

Job Objectives:

To achieve and exceed monthly and annual front shop sales and profitability targets by implementing effective merchandising, pricing, and promotional plans in line with group policies, standards and market trends.
To manage optimal stock availability and minimal shrinkage through accurate stock management and compliance with stock control procedures in order to enhance profitability.
To drive service excellence and delivery of exceptional customer experience in order to optimise profitability and financial sustainability.
To manage the frontshop budget and resource allocation to deliver cost-effective operations.
To manage and maintain housekeeping standards in line with health, safety, and merchandising standards.
To evaluate, track and monitor service trends and customer feedback to implement continuous improvement initiatives in order to enhance customer experience.
To develop a high-performing, engaged, and competent team in order to deliver sustained performance.
To collaborate with internal and external stakeholders to support customer experience and efficient operations.
To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the frontshop operations and activities.
To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.

Essential:

Minimum requirements

3 year Diploma or Degree in Retail Management, Business Management, or equivalent.

Desirable:

Certificate or diploma in Customer Service or Sales & Marketing.
Postgraduate diploma or degree in Retail or Business Management

Essential:

Job Related Experience:

5 years’ experience in retail operations
3 years’ experience in a supervisory or management role within a large retail setting
3 years’ experience in managing staff, stock control, and achieving sales targets.
2 years’ experience in managing day-to-day store operations, including rostering, stock control, and workflow planning
2 years’ experience with budgeting, resource planning, and cost control in a retail outlet

Desirable:

Exposure to revenue generation, service pricing, and financial reporting
Experience implementing customer satisfaction initiatives

Job Related Knowledge:

Retail operations and store management
Inventory and stock control systems
Customer service principles
Sales and promotional techniques
POS systems and financial acumen
Product knowledge
Performance management
Budgeting
Health and safety standards

Job Related Skills:

Leadership and team management
Communication and interpersonal skills
Conflict resolution and problem-solving
Customer service and complaint handling
Shift planning and workforce scheduling
Merchandising and visual display
Budgeting and financial management
Driving profitability and expense management
Time management
Conflict resolution
Problem-solving
Analytical Skills
Decision-Making Skills
Human resource management

Job Related Competencies:

Planning and Organising
Delivering Results & Meeting Customer Expectations
Deciding and Initiating Action
Leading and Supervising
Relating and Networking
Adapting and Responding to Change
Adhering to Principle and Values
Analysing

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Retail

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