Front Office Supervisor - Protea Hotel Nelspruit

Process all guest check-ins by verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment prior to issuing room keys, verify and adjust billing as necessary. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests and contact appropriate staff if necessary. Follow up to ensure requests are met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and the first point of contact for the Guarantee of Fair Treatment / Open Door Policy process. Develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guest service needs; assist individuals with disabilities; thank guests with genuine appreciation. Use clear and professional language; prepare and review written documents accurately; answer telephones with appropriate etiquette. Ensure adherence to quality standards. Use computers/POS systems to enter and locate information. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : At least 1 year of related work experience.

Supervisory Experience : At least 1 year of supervisory experience.

License or Certification : None

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.

Required Experience :

Manager

Key Skills

ENT, Electronic Security, Access Control System, Accounting & Finance, Cardiac, Food & Beverage

Employment Type : Full-Time

Department / Functional Area : Customer Service