Front Office Service Ambassador

Ejobdesign; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A prestigious hospitality establishment in Stellenbosch is seeking a Front Office Service Ambassador. You'll manage guest interactions from arrival to departure, ensure a positive experience, and handle administrative tasks. The ideal candidate has a Matric Certificate, a hospitality diploma, 2 years of relevant experience, and is skilled in MS Office and hospitality software. This role offers comprehensive remuneration and opportunities for growth.

Benefits

Comprehensive remuneration package

21 working days of annual leave

Training and development opportunities

Qualifications

• 2 years' experience as Front Office Receptionist/Ambassador in a 4* establishment.
• Ability to work various shifts and across multiple functions.
• Neat appearance and high level of accuracy.

Responsibilities

• Oversee entire guest journey from check-in to departure.
• Attend to face-to-face guest queries and reservations.
• Assist with check-out and billing.

Skills

Outstanding communication skills

Client-focused

MS Office literate

Front office operation skills

Education

Matric Certificate

Hospitality-related Tertiary Qualification

Tools

Opera

Protel

Job description

People are the foundation of our business. Oude Werf Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

We offer an empowering environment, a comprehensive remuneration package that includes risk benefits, 21 working days of annual leave, additional company benefits, as well as training and development opportunities.

Front Office Service Ambassador Stellenbosch

As our Front Office Service Ambassador, you will oversee the entire guest journey from arrival at the front entrance through check-in and room assignment, assisting guests during their stay, preparing guest accounts, handling payments, and assisting guests on departure, bidding them farewell.

You will attend to face-to-face guest queries, take reservations, and answer phones. Part of your role will be maintaining records and creating and keeping a filing system, as it serves as the central point for information and assistance for guests. You will assist guests with check-out and accept final payment for their room accounts, ensuring they have had a pleasant stay.

You have a Matric Certificate with a preferably Hospitality-related Tertiary Qualification and 2 years' experience as a Front Office Receptionist/Ambassador in a 4* establishment at minimum. Your ability to work various shifts and across multiple functions will see you far in this role. Computer literacy in MS Office, Opera / Protel is essential.

With a neat appearance and excellent front office operation skills, you possess extensive product knowledge of our hotel and the city. You are required to have outstanding communication skills, a high level of accuracy, be devoted to quality, be able to perform under pressure, be client-focused, and have social skills and integrity, which will set you apart from the rest. Adherence to the highest standards of ethical conduct is required, and we value those who subscribe to our hotel's values, service and leadership ethic.

APPLICANTS

To apply, please e-mail your CV to

(Please specify the job title in the subject line of your e-mail)

Please apply by no later than close of business on 06 August 2025.

If you have not heard from us within 2 weeks after the closing date of this advert, please deem your application as unsuccessful.

Preference will be given to candidates who meet the requirements of our Employment Equity Plan