Front Office Receptionist/Host

Hyatt Regency Calgary; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

The Hyatt Regency Cape Town is seeking a receptionist to enhance our guests' experiences through exceptional service. In this role, you will manage guest check-ins, reservations, and inquiries while collaborating with various departments to ensure guests' needs are met professionally.

Qualifications

• Minimum 2 years' experience as a receptionist in hospitality.
• Strong communication and interpersonal skills.
• Flexibility to work shifts including weekends and holidays.

Responsibilities

• Greet and welcome guests in a professional manner.
• Manage incoming calls and handle reservations.
• Coordinate with housekeeping for seamless guest experiences.

Skills

Communication

Interpersonal skills

Organisational abilities

Attention to detail

Flexibility

Tools

OPERA

Microsoft Office

Job description

Organization- Hyatt Regency Cape Town

Summary

Join our dynamic and growing team at the Hyatt Regency Cape Town. We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.

Duties And Responsibilities But Not Limited To

• Greet and welcome guest in a professional and friendly manner.
• Manage incoming calls, redirect them as need, take messages and provide basic information to callers.
• Checking guests in and out of the hotel.
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay.
• Handle reservations, inquiries and guest concerns promptly.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.
• Maintain accurate records and manage administrative tasks.
  
  

Qualifications

Qualifications

Skills And Qualifications

• A minimum of 2 years' experience as a receptionist within the hospitality industry.
• Strong communication and interpersonal skills.
• strong organisational abilities and attention to detail.
• proficiency in OPERA
• Flexibility to work shifts, including weekends and public holidays
• Proficiency in Microsoft Office