Front Office Receptionist/Host

Hyatt; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join a leading hotel as a receptionist, where you will be pivotal in providing exceptional service to our guests. This role requires strong communication skills and the ability to manage guest accounts efficiently. Previous experience in hospitality and proficiency in hotel management software are essential to thrive in our dynamic environment.

Qualifications

• Minimum of 2 years' experience as a receptionist in hospitality.

Responsibilities

• Greet and welcome guests in a professional manner.
• Check guests in and out of the hotel.
• Handle reservations and inquiries promptly.

Skills

Communication

Interpersonal skills

Organisational abilities

Attention to detail

Flexibility

Proficiency in OPERA

Proficiency in Microsoft Office

Job description

Join our dynamic and growing team at the Hyatt Regency Cape Town. We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.

Duties And Responsibilities But Not Limited To

• Greet and welcome guest in a professional and friendly manner.
• Manage incoming calls, redirect them as need, take messages and provide basic information to callers.
• Checking guests in and out of the hotel.
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay.
• Handle reservations, inquiries and guest concerns promptly.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.
• Maintain accurate records and manage administrative tasks.
  
  

Qualifications

Skills and Qualifications:

• A minimum of 2 years' experience as a receptionist within the hospitality industry.
• Strong communication and interpersonal skills.
• strong organisational abilities and attention to detail.
• proficiency in OPERA
• Flexibility to work shifts, including weekends and public holidays
• Proficiency in Microsoft Office