Front Office Receptionist/Host

Hyatt Regency; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Join a leading hospitality provider in Cape Town as a receptionist. The Hyatt Regency is looking for a motivated individual who thrives in a dynamic environment, providing excellent customer service and ensuring seamless guest experiences. Ideal candidates will possess strong communication skills and be detail-oriented, ready to coordinate with various departments to maintain high standards.

Qualifications

• Minimum of 2 years' experience as a receptionist in hospitality.
• Strong communication and interpersonal skills.
• Flexibility to work shifts, including weekends and public holidays.

Responsibilities

• Greet and welcome guests professionally.
• Manage incoming calls and handle guest requests.
• Check guests in and out of the hotel.

Skills

Communication

Interpersonal skills

Organizational abilities

Attention to detail

OPERA proficiency

Microsoft Office proficiency

Job description

Organization- Hyatt Regency Cape Town

Summary

Join our dynamic and growing team at the Hyatt Regency Cape Town. We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.

Duties and Responsibilities but not limited to:

• Greet and welcome guest in a professional and friendly manner.
• Manage incoming calls, redirect them as need, take messages and provide basic information to callers.
• Checking guests in and out of the hotel.
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay.
• Handle reservations, inquiries and guest concerns promptly.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.
• Maintain accurate records and manage administrative tasks.
  
  

Qualifications

Qualifications

Skills and Qualifications:

• A minimum of 2 years' experience as a receptionist within the hospitality industry.
• Strong communication and interpersonal skills.
• strong organisational abilities and attention to detail.
• proficiency in OPERA
• Flexibility to work shifts, including weekends and public holidays
• Proficiency in Microsoft Office