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Front Office Receptionist/Host

Hyatt Regency

Cape Town

On-site

ZAR 120,000 - 180,000

Full time

2 days ago
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Job summary

Join a leading hospitality provider in Cape Town as a receptionist. The Hyatt Regency is looking for a motivated individual who thrives in a dynamic environment, providing excellent customer service and ensuring seamless guest experiences. Ideal candidates will possess strong communication skills and be detail-oriented, ready to coordinate with various departments to maintain high standards.

Qualifications

  • Minimum of 2 years' experience as a receptionist in hospitality.
  • Strong communication and interpersonal skills.
  • Flexibility to work shifts, including weekends and public holidays.

Responsibilities

  • Greet and welcome guests professionally.
  • Manage incoming calls and handle guest requests.
  • Check guests in and out of the hotel.

Skills

Communication
Interpersonal skills
Organizational abilities
Attention to detail
OPERA proficiency
Microsoft Office proficiency

Job description

Organization- Hyatt Regency Cape Town

Summary

Join our dynamic and growing team at the Hyatt Regency Cape Town. We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.

Duties and Responsibilities but not limited to:

  • Greet and welcome guest in a professional and friendly manner.
  • Manage incoming calls, redirect them as need, take messages and provide basic information to callers.
  • Checking guests in and out of the hotel.
  • Maintaining guest accounts and processing guest transactions during their stay
  • Dealing with any and all special needs or requests from guests during their stay.
  • Handle reservations, inquiries and guest concerns promptly.
  • Coordinate with housekeeping and other departments to ensure seamless guest experiences.
  • Maintain accurate records and manage administrative tasks.

Qualifications

Qualifications

Skills and Qualifications:

  • A minimum of 2 years' experience as a receptionist within the hospitality industry.
  • Strong communication and interpersonal skills.
  • strong organisational abilities and attention to detail.
  • proficiency in OPERA
  • Flexibility to work shifts, including weekends and public holidays
  • Proficiency in Microsoft Office
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