Front Office Manager – Dikhololo Resort

The Beekman Group; Brits; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A large resort property management group is seeking a Front Office Manager for its busy operation in Brits, North West. The role involves managing all aspects of Front Office administration, staff relations, and revenue control. Candidates must have proven experience in hospitality management, strong communication skills, and the ability to work in a high-pressure environment. This position requires owning transport and a valid driver’s license.

Qualifications

• Extensive experience in Front Office management.
• Strong management and administrative skills.
• Ability to work in a remote location.

Responsibilities

• Manage the Front Office operation of a busy resort property.
• Maintain communication with online booking platforms.
• Handle guest queries and manage guest relations.
• Control revenue and manage financial tasks.

Skills

Proven Front Office Management experience

Guest & Staff relations

Budgeting and Financial experience

Computer literacy (Excel, Word, PMS)

Ability to work under pressure

Proven communication skills

Tools

Hospitality Property Management systems (Opera/Fidelio, Semper, Apex, Hotelier)

Job description

Overview

Brits – North West – South Africa

Key Performance Areas

Full management responsibility of a Front Office operation of a large and very busy resort property including:

• General Office administration, telephone, reservations, reception
• Management and administration of communications with online booking platforms
• Dealing with guest queries, requests and complaints and management of guest relations
• Revenue control and management
• Handling & recording of cash & other income
• Management and administration of all front office staff including drivers
• Procurement & control of certain consumable & non-consumable stocks and assets including the conducting of stock takes
• Interaction & liaison with all departments and areas including outsourced functions
• Provide assistance to the Resort Manager in any areas required and be able to provide management backup for same

Key Competencies & Personal Attributes

• Proven Front Office Management experience and a history of experience in the Hospitality industry
• Proven management skills including: Guest & Staff relations and administration, Management of revenue streams, Budgeting and Financial experience
• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems (Opera/Fidelio, Semper, Apex, Hotelier etc)
• Desire and ability to work in a fairly remote location
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
• Own transport and a valid driver’s licence essential

Only short-listed candidates will be contacted.

South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Dikhololo Resort in Brits, Northwest. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref # 24/08

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