Front Office Manager

Zeebra Junction Specialist Recruitment; White River; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent hotel in Mpumalanga is seeking a Front Office / Reception Manager to oversee operations and ensure top-tier guest service. The ideal candidate has at least 2 years of experience in a similar role and proficiency with Opera Property Management System. Strong leadership and communication skills are essential. This role offers a competitive salary and a live-out position.

Benefits

Competitive salary

Live-out position

Qualifications

• At least 2 years’ experience as an Assistant Front Office Manager in a similar hotel.
• Fluent in English.
• Ability to communicate in a third South African or European language.

Responsibilities

• Manage and operate the Reception / Front Office Department.
• Ensure adherence to hotel policies and procedures.
• Maximize occupancy levels and revenue.

Skills

Leadership

Communication

Computer literacy

Negotiation

Analytical skills

Attention to detail

Team fostering

Education

Matric - Grade 12 equivalent

3-year tertiary qualification in hospitality

Tools

Opera Property Management System

Microsoft Office

Job description

Overview

My client, a well-known and popular De Luxe Hotel and Conference Venue in Mpumalanga, is recruiting for a Front Office / Reception Manager.

Remuneration:

• Competitive salary, negotiable based on experience
• Live-out position

Scope and General Purpose:

To take control of the management and operations of the Reception / Front Office Department, ensuring that hotel policies and procedures are implemented and adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate.

To provide the highest standard of service to all guests, in line with hotel policies and procedures.

Important: Candidates must be 100% familiar with and literate in Opera (Property Management System). Candidates without Opera experience will not be considered.

Requirements:

• Matric - Grade 12 equivalent
• Recognized 3-year tertiary qualification in hospitality (advantageous)
• At least 2 years’ experience as an Assistant Front Office Manager in a similar 4 or 5-star hotel
• Fluent in English
• High level of computer literacy, especially Opera PMS and Microsoft Office
• Strong leadership, training, and communication skills
• Good business acumen with financial understanding
• Negotiation skills
• Administrative and analytical skills with attention to detail
• Ability to foster a strong team environment
• Willingness to work shifts and occasional overtime
• Ability to communicate in a third South African or European language (advantageous)

Key Result Areas:

• Operational responsibility for Reservations, Reception, Concierge, and Switchboard
• Scheduling team members for proper coverage
• Maintaining departmental handover procedures
• Controlling cash, billing, room allocation, and records
• Reviewing departmental performance with the GM
• Participating in staff selection, training, and performance management
• Maximizing occupancy levels
• Maintaining high standards of service for internal and external customers
• Managing daily revenues, reporting deviations, and rectifying irregularities
• Staying informed on industry trends and suggesting improvements
• Representing the department in management meetings
• Developing departmental standards and overseeing Front of House operations

Reporting To: Operations Manager