Front Office Manager

My Client a well known and popular De Luxe Hotel and conference Venue in Mpumalanga is recruiting for a Front Office / Reception Manager.

Remuneration :

• Competitive Salary Negotiable based on experience
• Live Out position

Scope and General Purpose :

To take control of the Management and Operations of the Reception / Front Office Department, and to ensure that the standards as laid down by the Hotel policies and procedures are implemented & adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate.

• To provide the best possible standard in service to all guests that is in line with the Hotel Policies and Procedures.
• Very Important note: Candidates applying for this position must be 100% familiar and literate on Opera (Property Management System), candidates without Opera experience will not be considered for this position.

Requirements

• Matric - grade 12 equivalent
• Recognised 3 year tertiary qualification in the Hospitality industry will be an advantage
• At least 2 year’s experience as an Assistant Front Office Manager in a similar 4 or 5 Star Hotel
• Exceptionally fluent in English
• High Level of computer literacy with emphasis on Opera (PMS System - Essential) & Microsoft Office
• Well developed leadership, training and communication skills
• Good business acumen with competent financial understanding
• Well developed Administration and analytical skills & attention to detail
• Ability to create a strong team climate
• Ability to work shifts and occasional overtime
• Conversational ability in a third official South African language and/or a European language would be an advantage

Key Result Areas :

• To take operational responsibility for all aspects of Reservations, Reception, Concierge and Switchboard
• To schedule team members to ensure the correct level of coverage
• Oversee and maintain departmental handover procedures
• Ensure strict control over all procedures involving cash, billing, room allocation and record keeping
• Assist the GM in reviewing departmental performance against the objectives set.
• To be involved in the selection of team members, training and performance management.
• Assist with maximizing of occupancy levels.
• Maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by The Hotel management Executive and owners.
• To manage & control daily revenues and to report any deviations, irregularities to revenue and VAT accruals to the Finance Manager and rectify accordingly.

To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.

• Represent the department in management meetings.
• Assist with the formulation of the departmental standards and the running of the Front Of House Operations.