FRONT OFFICE MANAGER

Ambitions Travel Recruitment; Wes-Kaap; On-site; ZAR 280,000 - 400,000; Full time

Job summary

A prestigious boutique hospitality company is seeking a Front Office Manager in Cape Town. The role involves leading front desk operations, ensuring excellent guest service, and managing team performance. Exceptional benefits including luxury stays, discounts, and enhanced parental leave await the right candidate in this engaging and supportive environment.

Benefits

Complimentary luxury B&B stay per year after probation

Generous discounts on food and beverage

Discounted spa treatments for team members

An additional day off to celebrate your birthday

Family-inclusive weekend stays benefit

Company contributions to a pension fund

Enhanced maternity/paternity leave benefits after two years

Positive team environment

Exciting career growth opportunities

Qualifications

• At least two years’ experience leading front office operations in a high-end property.
• Confident using front office systems.
• Candidates must reside within neighbouring areas of the winelands.

Responsibilities

• Lead and support the front desk team to ensure smooth operations.
• Train new team members and maintain departmental procedures.
• Resolve guest concerns promptly and ensure a personalised experience.

Skills

Communication

Team Management

Administrative Skills

Education

Hospitality qualification

Job description

FRONT OFFICE MANAGER

CAPE TOWN

GREAT SALARY PLUS ATTRACTIVE BENEFITS

Our Customer:

Our client is a highly respected, multi-award-winning 5-star boutique hospitality company known for delivering exceptional guest experiences. With a strong presence in the luxury hospitality market, they have built a reputation for excellence through unwavering attention to detail, personalised service, and consistently high standards. This is a unique opportunity to join a well-established team within a company that sets the benchmark in luxury hospitality as their new Front Office Manager.

They are committed to making a meaningful and lasting impact on the surrounding communities through sustainable practices and local development programmes that support education, employment, and long-term growth.

As the Front Office Manager, you’ll enjoy access to exclusive benefits including complimentary luxury stays after your probation period, generous discounts on food and spa experiences, a paid birthday day off, and family-inclusive weekend perks when covering management duties. You’ll also benefit from a supportive team culture, pension contributions, and enhanced parental leave after two years of service—making this not only a rewarding role professionally, but personally too.

Job Description:

• Lead, support, and supervise the front desk team to ensure smooth daily operations
• Train new team members and maintain up-to-date departmental procedures and SOPs
• Ensure all front office activities align with company standards, policies, and guest service expectations
• Manage team schedules, workloads, and key control procedures
• Resolve guest concerns promptly, ensuring a personalised and professional experience
• Monitor room availability, maximise occupancy, and track rate variances
• Maintain strong communication with other departments to ensure seamless service delivery
• Conduct team meetings, performance reviews, and foster ongoing development
• Oversee departmental budgets, daily financial reporting, and expense control
• Monitor key performance metrics and provide operational reports to management

Experience Required:

• At least two years’ experience leading front office operations in a high-end boutique property
• Hospitality qualification
• Candidates must reside within neighbouring areas of the winelands
• Confident using front office systems
• Strong communicator
• Solid admin and team management skills
• Must have own reliable transport

Benefits and Perks:

• Competitive salary
• Complimentary luxury B&B stay per year after completing probation
• Generous staff discounts on food and beverage purchases
• Discounted spa treatments for team members
• An additional day off to celebrate your birthday
• Family-inclusive weekend stays benefit when covering weekend management duties
• Company contributions to a pension fund
• Enhanced maternity/paternity leave benefits after two years of employment
• A positive and energising team environment
• Exciting career growth opportunities

Click here to apply for this Front Office Manager, travel and hospitality industry job, which is being recruited by Zhané Frankson and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard-to-find talent.

IMPORTANT

1. If this role ticks your boxes and you’ve got the relevant experience, then click and apply
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