Front Office Manager

ExecutivePlacements.com - The JOB Portal; Somerset West; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A distinguished 5-star boutique hotel near Somerset West is seeking a dynamic Front Office Lead / Manager. This role involves overseeing front desk operations, ensuring guest satisfaction, and fostering a culture of continuous learning within the team. Ideal candidates will have a hospitality degree and at least two years of experience in a luxury setting.

Qualifications

• Minimum of 2 years as Front Office Manager in luxury establishment.
• Proficiency in front office systems and excellent communication skills.
• Grade 12 and hospitality diploma or degree.

Responsibilities

• Lead and supervise the front desk team and ensure efficient operations.
• Manage schedules and resolve guest concerns promptly.
• Monitor room status, maximize occupancy, and control departmental expenses.

Skills

Leadership

Communication

Customer Service

Team Management

Problem Solving

Education

Hospitality diploma or degree

Grade 12

Tools

Front office systems

Protel

Job description

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000413/DB

Date posted:

Thursday, May 22, 2025

Location:

Somerset West, South Africa

Salary:

Monthly

SUMMARY:

Distinguished 5* Boutique Hotel close to Somerset West is seeking an experienced and dynamic Front Office Lead / Manager.

This role requires an entrepreneurial spirit and exceptional leadership to oversee our front office operations and ensure unparalleled guest satisfaction.

POSITION INFO:

Duties:

Lead and supervise our front desk team.

Train new team members and act as a technical resource.

Ensure efficient and professional front desk operations.

Own, update, and train all Standard Operating Procedures for the department.

Ensure adherence to hotel policies and procedures.

Manage schedules, workloads, and master key control.

Resolve guest concerns promptly and courteously.

Monitor room status, maximise occupancy, and analyse rate variances.

Maintain communication between departments for seamless service, ensuring the highest level of coordination between all operational departments.

Ensure personalised and heartfelt service for every guest.

Conduct regular team meetings and performance evaluations.

Monitor and control departmental expenses within budget.

Review and approve daily financial reports, including credit limit and room revenue reports.

Enforce cash-handling, check-cashing, and credit policies.

Generate and review daily front office activity reports.

Monitor and report on key performance metrics (e.g., room revenue, occupancy rates, guest satisfaction scores).

Provide detailed financial and operational reports to management.

Prepare and implement contingency plans for emergencies.

Handle unexpected situations with professionalism and efficiency.

Identify areas for service improvement and implement changes.

Stay updated on industry trends and best practices.

Foster a culture of continuous learning and development within the team.

Requirements:

Grade 12

Hospitality diploma or degree.

Minimum of 2 years as a Front Office Manager in a luxury establishment.

Proficiency in front office systems and excellent communication skills.

Protel experience an advantage.