Front Office Manager

The Capital Hotels, Apartments & Resorts; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts is seeking a Front Office Manager to oversee guest services and maintain high standards in our hospitality operations. The ideal candidate will have a strong leadership presence, effective communication skills, and a proven record in front office management, contributing to our commitment to exceptional guest service.

Qualifications

• 2 - 3 years of Front Office management experience is essential.
• 5+ years of Front Office experience required.
• Proactive approach and ability to work shifts.

Responsibilities

• Supervise and control all guest services and reservations.
• Manage guest relations and administration of the Front Office Department.
• Lead by example and maintain high service standards.

Skills

Leadership

Effective communication

Problem-solving

Attention to detail

Interpersonal skills

Education

Hospitality Management Qualification

Matric

Tools

HMS system (Protel)

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions regarding our best employees also comes quickly, where we recognise talent and reward it through promotions. We recruit based on experience but promote on values — the core of which is rigor, disciplined thought, and discipline.

Description

The Front Office Manager will take full responsibility for supervising and controlling all guest services, Reservations, Guest Relations, and administration of the Front Office Department.

Minimum Requirements:

• Matric essential
• Hospitality Management Qualification essential
• 2 - 3 Years Front Office management experience essential
• 5+ Years Front Office experience
• Experience with HMS system (Protel advantageous)
• Hands-on problem-solving approach and the ability to remain calm under pressure
• Ability to work as part of a team and independently
• Leadership skills and effective delegation
• Effective communication with staff and guests
• Honest and trustworthy approach
• Great attention to detail
• Presentable and well-spoken
• Team player who leads by example
• Proactive approach
• Interpersonal skills
• Ability to work shifts

Please note that relocation costs will be at your own expense if your application is successful and you reside outside the city where the hotel is located.