Front Office Manager

The Capital Hotels, Apartments & Resorts; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager to oversee all aspects of guest services, reservations, and administration. The ideal candidate will possess strong leadership skills, a hospitality management qualification, and a proven track record in front office management. Join a dynamic team committed to innovation and excellence in the hospitality industry.

Qualifications

• 2 - 3 years front office management experience.
• 5+ years front office experience.
• Hands-on problem-solving approach.

Responsibilities

• Supervise and control all guest services and reservations.
• Manage guest relations and front office administration.
• Lead team and maintain high service standards.

Skills

Problem-Solving

Communication

Leadership

Attention to Detail

Interpersonal Skills

Education

Matric

Hospitality Management Qualification

Tools

HMS System (Protel)

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined action.

Description

The Front Office Manager will take full and sole responsibility for the supervision and control of all guest services, Reservations, Guest Relations and administration of the Front Office Department.

Minimum Requirements:

• Matric essential
• Hospitality Management Qualification essential
• 2 - 3 Years Front Office management experience essential
• 5+ Years Front Office experience
• Experience with HMS system (Protel advantageous)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Leadership skills and ability to delegate effectively
• Effective communication with staff and guests
• Honest and trustworthy approach
• Great attention to detail
• Presentable and well spoken
• Team player who leads by example
• Proactive approach
• Interpersonal skills
• Ability to work shifts

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the hotel is located.