Front Office Manager

The Capital Hotels, Apartments & Resorts; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to oversee guest services and manage the Front Office Department. This role requires a proactive leader with a hands-on approach to problem-solving and excellent communication skills. The ideal candidate will have a strong background in hospitality management and a proven track record in Front Office operations. Join a dynamic team where your leadership will make a significant impact on guest experiences and operational efficiency. If you're ready to take on this exciting challenge, we want to hear from you!

Qualifications

• 2-3 years of Front Office management experience essential.
• 5+ years of Front Office experience required.

Responsibilities

• Supervise and control all guest services and Front Office administration.
• Ensure effective communication with staff and guests.

Skills

Leadership Skills

Effective Communication

Problem-Solving

Attention to Detail

Interpersonal Skills

Teamwork

Education

Matric

Hospitality Management Qualification

Tools

HMS System (Protel)

Job description

Description

The Front Office Manager will take full and sole responsibility for the supervision and control of all guest services, Reservations, Guest Relations, and administration of the Front Office Department.

Minimum Requirements:

• Matric essential
• Hospitality Management Qualification essential
• 2 - 3 Years Front Office management experience essential
• 5+ Years Front Office experience
• Experience with an HMS system (Protel advantageous)
• Hands-on problem-solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Leadership skills and ability to delegate effectively
• Effective communication with staff and guests
• Honest and trustworthy approach
• Great attention to detail
• Presentable and well-spoken
• Team player who leads by example
• Proactive approach
• Interpersonal skills
• Ability to work shifts

Please note that relocation costs will be your own expense if your application is successful and you reside outside the city where the hotel is located.