Front Office Manager

Corecruitment; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An international hotel group is seeking an experienced Front Office Manager to oversee daily operations in Cape Town. You will manage front office staff, ensure smooth check-in and check-out processes, and maintain high service standards. The ideal candidate will exhibit strong leadership and communication skills while thriving in a client-facing environment. This role offers the opportunity to develop teams and provide exceptional guest experiences.

Qualifications

• Proven experience as a Front Office Manager or similar role in hospitality.
• Strong leadership abilities and excellent interpersonal skills.
• Capable of managing a team and resolving guest complaints effectively.

Responsibilities

• Oversee daily operations of the Front Office department.
• Manage staff recruitment, training, scheduling, and supervision.
• Handle guest inquiries, requests, and complaints promptly.

Skills

Leadership

Excellent communication skills

Client-facing environments

Job description

New opportunity for an experienced Front Office Manager to join the leadership team with this international hotel group, with the role being based in Cape Town.As Front Office Manager you'll be overseeing daily operations of the Front Office department including staff management, ensuring smooth check-in / check-out processes, handling guest concerns, & maintaining high service standards.The ideal front Office Manager will have strong leadership & excellent communication skills, someone who relishes client facing environments & developing teams.Responsibilities : Oversee Front Desk Operations – Manage daily check-in / check-out procedures and ensure smooth guest service.Staff Management – Recruit, train, schedule, and supervise front office staff.Guest Relations – Handle guest inquiries, requests, and complaints promptly and professionally.Reservations & Room Management – Monitor bookings, room availability, and coordinate with housekeeping.Ensure Service Standards – Maintain high levels of guest satisfaction and quality service.Reporting & Administration – Prepare reports on occupancy, revenue, and front office performance.Cash & Billing Management – Oversee billing, payments, and ensure accurate financial transactions.Collaboration – Work closely with other departments like housekeeping, maintenance, and sales.Policy Enforcement – Ensure compliance with hotel policies, procedures, and safety regulations.Technology Oversight – Manage front office systems and troubleshoot basic technical issues.Create a job alert for this searchFront Office Manager

• Cape Town, City of Cape Town, South Africa

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