Front Office Duty Manager

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful, and secure. Imagine a company where managers don’t manage managers; we are all simply doers.

Making decisions regarding our best employees also happens quickly, as we recognize talent and reward it through promotions without unnecessary delays. We recruit based on experience but promote based on values — including rigor, disciplined thought, and integrity.

Description

The Front Office Duty Manager is responsible for supervising and controlling all guest services, reservations, guest relations, and administration of the Front Office Department.

Minimum Requirements:

• Matric
• Hotel Management Qualification or similar
• 1-2 Years Front Office Supervisory experience advantageous
• General Duty Manager experience advantageous
• Hands-on problem-solving approach and the ability to remain calm under pressure
• Ability to work as part of a team and independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well-spoken
• Team player who leads by example
• Ability to delegate effectively
• Second-in-charge to the Front Office Manager
• Meticulous with paperwork and admin

Please note that relocation costs will be your own expense if your application is successful and you reside outside the city where the hotel is located.