Front Office Director, in Cape Town, Western Cape.

Insphired; Cape Town; On-site; ZAR 300 000 - 700 000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Office Director to lead their team in Cape Town. This pivotal role involves overseeing daily operations, ensuring exceptional guest experiences, and implementing strategic initiatives to enhance service quality. The ideal candidate will possess strong leadership skills, a proven track record in luxury hotel management, and the ability to manage financial performance effectively. Join a dynamic team where your contributions will directly impact guest satisfaction and operational excellence in a vibrant hotel environment.

Qualifications

• 5+ years of experience in luxury hotel front office management.
• Strong leadership and financial management skills required.

Responsibilities

• Oversee daily front office operations and ensure guest satisfaction.
• Develop strategic plans to enhance guest experiences and operational efficiency.

Skills

Leadership Skills

Customer Service Skills

Financial Analysis

Communication Skills

Team Building

Education

Bachelor’s Degree in Hospitality Management

Bachelor’s Degree in Business Administration

Tools

Property Management Systems (PMS)

Job description

Our client in the Hospitality industry is currently looking for a Front Office Director, in Cape Town, Western Cape.

POSITION INFO : Responsibilities :

• Reporting to board of directors and managing director.
• Operational Management :
• Oversee daily operations of the front office, including reception, concierge, guest services, and reservations.
• Ensure high standards of service quality and guest satisfaction.
• Implement and monitor standard operating procedures (SOPs) for all front office functions.
• Strategic Planning :
• Develop and implement strategic plans to enhance front office operations and guest experiences.
• Collaborate with the executive team to align front office strategies with overall hotel goals.
• Identify industry trends and incorporate them into strategic planning.
• Prepare and manage the front office department budget, including forecasting and financial analysis.
• Monitor financial performance, implement cost control measures, and optimize revenue generation.
• Analyse financial reports to identify areas for improvement and implement corrective actions.
• Lead, mentor, and develop the front office team to foster a culture of excellence and continuous improvement.
• Conduct regular performance evaluations and provide ongoing training and development opportunities.
• Ensure effective communication and collaboration within the front office team and with other departments.
• Guest Experience :
• Maintain a strong presence in the front office, engaging with guests to ensure satisfaction and gather feedback.
• Address guest complaints and resolve issues promptly and effectively.
• Develop and implement initiatives to enhance the overall guest experience.
• Technology and Systems Management :
• Oversee the implementation and maintenance of front office systems and technology.
• Ensure efficient use of property management systems (PMS) and other relevant software.
• Stay updated with technological advancements and recommend upgrades as needed.

Requirements :

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in a similar role within a luxury hotel environment.
• Proven track record of successful front office management, including operational, strategic, and financial aspects.
• Strong leadership and team-building skills.
• Excellent communication, interpersonal, and customer service skills.
• In-depth knowledge of front office operations, standards, and regulations.
• Proficiency in financial analysis and budget management.
• Ability to work flexible hours, including evenings, weekends, and holidays.