Front Office Coordinator

University of Fort Hare; Stellenbosch; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prestigious guest lodge in Stellenbosch is seeking a Front Office Coordinator to enhance the guest experience by overseeing Front Office operations. The ideal candidate will have prior experience in a similar environment, exceptional guest relations skills, and proficiency in English and Afrikaans. Responsibilities include managing check-in/check-out processes and assisting with operational strategies.

Qualifications

• Previous experience in Front Office operations within a lodge or hotel environment.
• Flexible, reliable, and able to handle pressure in a dynamic environment.
• Solid Afrikaans skills required.

Responsibilities

• Assist the Reservations Manager with strategy implementation and planning.
• Oversee smooth and professional check-in/check-out procedures.
• Resolve guest complaints promptly and effectively.

Skills

Guest relations skills

Attention to detail

Excellent computer skills

Ability to manage and motivate a team

Proficiency in English

Knowledge of Opera or similar systems

Job description

Helderberg Wine Route – Stellenbosch: My client, an esteemed Guest Lodge in the heart of the Cape Winelands, is seeking a Front Office Coordinator to support the Front Office team operation.

Purpose of the Role: To support the Reservations Manager in directing and coordinating the daily operations of the Front Office, ensuring guests experience a warm welcome, efficient service, and a professional departure. The role is central to creating memorable guest experiences, maintaining service standards, and fostering team alignment.

Key Responsibilities Include but Are Not Limited To

• Assist the Reservations Manager with strategy implementation and planning
• Oversee smooth and professional check-in/check-out procedures
• Monitor guest profiles, preferences, and memberships on Opera
• Resolve guest complaints promptly and effectively, escalating where necessary
• Maintain cash handling, banking, and account control procedures
• Support team culture, training, and communication to ensure service excellence and upselling
• Oversee Front Office operations during shift, including guest arrivals, VIPs, functions, and conferences
• Ensure compliance with hygiene, appearance, and safety standards
• Maintain equipment, supplies, and stationery stock levels
• Complete daily reporting and accurate shift handovers

Criteria

• Previous experience in Front Office operations within a lodge or hotel environment
• Strong guest relations skills with a warm, professional manner
• Excellent computer skills
• Sound knowledge of Opera or similar property management systems
• Attention to detail with strong administrative and financial controls
• Ability to manage and motivate a team, fostering a culture of excellence and upselling
• Flexible, reliable, and able to handle pressure in a dynamic environment
• Well-groomed and well-spoken
• Fully proficient in English (read, write, speak)
• Solid Afrikaans (understand, speak, write)
• Good knowledge of the geography and places of interest in the surrounding area

CANDIDATES WHO CURRENTLY RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH WILL BE CONSIDERED FOR THIS POSITION