Front Office Channel Agent - ORKNEY

Work Africa; Orkney; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading company in the telecommunications sector is seeking an Operations Channel Agent in Orkney. The successful candidate will manage sales, engage with the community, and provide office support, ensuring efficient operations and customer satisfaction. This role requires strong communication skills, organizational abilities, and a valid driver's license.

Qualifications

• Grade 12 (Matric) required.
• Driver's License is non-negotiable.
• Previous experience in a customer-facing role.

Responsibilities

• Handle inbound and outbound sales calls and queries.
• Process customer sign-ups and activations efficiently.
• Support local community engagement and visibility.

Skills

Communication

Interpersonal Skills

Organizational Skills

Customer Service

Tech Savvy

Education

Grade 12 (Matric)

Job description

OPERATIONS CHANNEL AGENT / Orkney - This is an initial contract posit, with possibility of becoming permanent, successful Candidate to start as soon as possible

• Grade 12 (matric), and Drivers License (non-negotiable)
• Knowledge of local area and community
• Previous experience in a customer-facing role (sales, service, or admin).
• Strong communication and interpersonal skills.
• Comfortable with technology and quick to learn internal systems.
• Organized, reliable, and able to work independently.
• Friendly and professional demeanour.
• Experience in telecoms, retail, or a fast-paced sales environment.

Key Responsibilities :

Sales and Activations, Office Support, Local Presence & Community engagement, Key Outputs

• Handle inbound and outbound sales calls, door to door and queries.
• Process customer sign-ups and activations efficiently and accurately.
• Follow up on leads, customer interest, and pending sales.
• Assist with onboarding new customers and providing them with relevant product / service information.
• Track sales activities and update CRM or internal systems accordingly.
• Ensure the office is open and operational during designated hours.
• Serve as the first point of contact for walk-in customers and visitors.
• Manage basic office administration tasks including stock control, canteen.
• Maintain a clean, organized, and professional workspace.
• Support the visibility and presence of the company in the local community.
• Identify and sign up potential Ambassadors and once onboarded, assist Ambassadors with events, pop-ups, or marketing initiatives and door to door.
• Act as a liaison between the local team and central operations or support functions when needed.
• Help ensure a consistent brand presence in the local market.
• Meet or exceed weekly / monthly activation targets.
• Achieve defined conversion rates from leads to signed customers.
• Office is consistently open and operational at the designated times.
• Timely and accurate updating of sales data and CRM records.
• Reliable and consistent participation in supporting local campaigns and events.
• Minimal errors in customer data, inventory control, and admin tasks.
• Regular presence and support in initiatives that grow brand awareness in the area.