Front Office Agent (m/w) Winter 2025/26

Le Grand Bellevue Gstaad; Richmond; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A luxury hotel in Switzerland is seeking a Front Office Agent for Winter 2025/26. This entry-level position involves assisting guests with check-in and check-out, providing hotel information, handling payments, and managing reservations. Applicants should have at least two years of experience in the upscale hotel industry and possess good communication skills in German, French, or English. Accommodation and discounted stays available.

Benefits

Accommodation in staff houses

Half/full board meals

Discounted stays in Swiss Deluxe Hotels

Access to YOURGSTAAD card benefits

Access to Brands for Employees deals

Qualifications

• At least two years of professional experience in a similar position.
• Good oral and written language skills in German, French, or English.
• Swiss or EU/EFTA citizenship is required due to work permit.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Provide information about the hotel facilities.
• Handle cash and process payments.

Skills

Guest-oriented

Professional communication

Teamwork

Computer skills

MS Office proficiency

Tools

Opera Cloud

Job description

Overview

Front Office Agent (m/w) Winter 2025/26 role at Le Grand Bellevue Gstaad

Le Grand Bellevue is considered one of the most traditional and oldest luxury hotels in Gstaad. It combines the luxury and sophistication of a grand hotel with the charming atmosphere of a cozy country house.

Surrounded by a private park, the five-star hotel is located directly on Gstaad's famous promenade and has 57 elegant guest rooms.

We are looking forward welcoming a new team member for the position of:

Front Office Agent (m/w)

Responsibilities

• Assist guests with check-in and check-out procedures according to LQA standards
• Provide information about the hotel facilities
• Handle cash, process payments and check billing details
• Operate the telephone switchboard (answering and forwarding calls)
• Offer assistance with any guest requests
• Manage reservations, walk-ins and monitor room availability if necessary

Qualifications

• At least two years of professional experience in the same position in the upscale hotel industry
• Good oral and written language skills (d/f/e)
• Good computer and MS Office skills
• Opera Cloud knowledge
• Guest-oriented, professional and willing to work in a team
• Swiss or EU/EFTA citizen, due to work permit

What we offer

• Get your accommodation in our staff houses in the surroundings of the hotel
• Select the half/full board from our staff restaurant
• Enjoy discounted stays in Swiss Deluxe Hotels
• Enjoy the benefits and discounts of the YOURGSTAAD card
• Get access to Brands for Employees and their platform of deals

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Transportation, Logistics, Supply Chain and Storage

We are an equal opportunity employer. Referrals increase your chances of interviewing at Le Grand Bellevue Gstaad.