Front Office Agent jobs

Front Office Agent jobs vacancy in Bloemfontein South Africa

A Front Office Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will I be doing?

As a Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

1. Manage guest check-ins and check-outs.
2. Provide information about hotel services and amenities.
3. Handle guest inquiries and complaints effectively.
4. Maintain a clean and organized front desk area.
5. Coordinate with other departments to ensure guest satisfaction.