Front Office Administrator - Medical Receptionist

RJ Recruitment SA; Pretoria; On-site; ZAR 20 000 - 40 000; Full time

Job summary

Join a dynamic medical practice as a Medical Office Administrator, where you'll play a crucial role in managing daily operations and providing exceptional service to patients. This position requires a proactive individual with strong administrative skills and a warm personality. You'll be responsible for handling calls, managing appointments, billing, and ensuring that all patient information is accurate and up to date. If you're looking for a rewarding opportunity in a supportive environment, this role offers the chance to make a significant impact on patient care and practice efficiency.

Qualifications

• 5-10 years of office administration experience within a medical practice.
• Strong computer skills and experience in detailed report writing.

Responsibilities

• Manage daily operations and ensure smooth patient service.
• Bill patients, collect payments, and issue receipts.
• Coordinate with doctors for notes and referral letters.

Skills

Office Administration

Billing Software (Elixir Live, Goodex)

Communication Skills

Time Management

Report Writing

Fluency in English

Fluency in Afrikaans

Education

Matric Certificate

Admin Diploma

Tools

Elixir Live

Goodex

Job description

Job Description: Medical Office Administrator

The successful candidate will be responsible for managing various administrative tasks within a medical practice, ensuring smooth daily operations and excellent patient service.

1. Answer all calls professionally, courteously, and efficiently.
2. Take messages and ensure they are relayed to the relevant personnel.
3. Maintain the issue logbook for messages and daily matters.
4. Assist with communication via phone, email, or SMS with patients regarding feedback from doctors.
5. Manage the diary, including booking patient appointments and communicating billing policies to new patients.
6. Prepare files for the following day's appointments.
7. Welcome patients warmly, communicate any delays, and manage expectations.
8. Update patient details and obtain new information as needed.
9. Open new accounts and accurately record information in the system.
10. Coordinate with other doctors for notes and referral letters.
11. Obtain patient results and related correspondence, such as lab and radiology reports.
12. Provide patients with necessary information and forms for procedures or hospitalization.
13. Provide quotations for procedures and assist with authorizations.
14. Assist with doctors' reports and thank you letters when necessary.
15. Monitor pharmacy accounts and stock per doctor.
16. Bill patients, collect payments, and issue receipts.
17. Ensure theatre billings are completed within 48 hours.
18. Liaise with the bureau on patient queries and assist with debt collection.
19. Handle month-end processing and daily banking.
20. Maintain petty cash.
21. Schedule administrative appointments and liaise with service providers and contractors.
22. Manage supplier contracts, stock ordering, and support marketing initiatives.
23. Assist the doctor with all office admin tasks and maintain the CPD register.

Requirements

• 5-10 years of office administration experience within a medical practice.
• Proficiency in billing software Elixir Live and Goodex.
• Neat, professional appearance, excellent people skills, and confidentiality.
• Reliable, warm, teachable, patient, and helpful attitude.
• Confident, time-management, and prioritization skills.
• Strong computer skills and experience in detailed report writing.
• Fluent in English and Afrikaans.
• Matric with an admin diploma or additional education advantageous.
• Valid driver's license and own vehicle required.