Front Office Administrator - Medical Receptionist

Full Job Description

Position: Medical Receptionist

Location: Soweto

Purpose:

Responsibilities:

Reception:

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Maintain the issue logbook for all messages and matters that arise on a daily basis.
• Assist with phone, email or SMS patients with feedback from doctor regarding messages left.
• Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients.
• Assist with preparing all files for following day's appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Assist with checking that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting other doctors to obtain notes and referral letters if needed for a patient's visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure or to be hospitalised.
• Providing quotations for all patient procedures.
• Assist patients with authorisations.
• Assist with doctors' reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock per Doctor.

Accounts:

• Bill patients accordingly and collect payment where necessary.
• Accept money (cash or card) and write receipts.
• Ensure all theatre billings have been completed by the doctor within 48 hours.
• Liaise with the Bureau on patient related queries and assist with debt collection.
• Month end processing.
• Daily banking given to the doctor.
• Maintain Petty Cash.
• Schedule all admin related appointments with the doctor and the various service providers.
• Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Ordering stock from various places: pharmacies, stationers etc.
• Support of various marketing initiatives.
• Assist the doctor with all office admin related tasks.
• Maintaining the CPD register.

Requirements:

• 5-10 years of office administration experience within a medical practice essential.
• Must have good administration skills.
• Must be able to work on billing software Elixir Live & Goodex.
• The ideal candidate needs to be neat, professional, and presentable as well as have good people skills, good customer service, strong organisational skills, strong communication and telephone etiquette, and maintain confidentiality.
• Someone who is reliable, relatable, and naturally warm, is teachable, patient, and willing to assist.
• Candidate should be confident, able to manage their time and prioritize, be efficient and effective.
• Strong computer (typing) skills and experience with detailed report writing.
• Well spoken in English and Afrikaans essential.
• Matric with admin diploma or additional education an advantage.
• Drivers license and own car essential.

Job Types: Full-time, Permanent

Pay: R14,000 - R16,000 per month

Education: High School (matric) (Required)

Experience: office administration: 5 years (Required), medical receptionist: 5 years (Required), Elixir Live and Goodex: 1 year (Required)

Language: Fluent Afrikaans (Required)

License / Certification: Drivers License and own car (Required)

Work Location: In person