Front Of Shop Supervisor - Spiro'S Mega Mica

Mica Hardware; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Mica Hardware seeks a Front of Shop Supervisor for their Cape Town location to enhance customer experience and manage retail operations. The ideal candidate will possess strong leadership skills and a solid understanding of cash operations while ensuring a professional and efficient working environment. With responsibilities including team mentoring and customer engagement, this role offers an opportunity for growth in a supportive retail environment.

Qualifications

• Minimum 2-3 years in a frontline retail or supervision role.
• Strong understanding of POS systems and till operations.
• Service-oriented with excellent communication skills.

Responsibilities

• Provide timely and professional customer assistance.
• Oversee and ensure smooth operation of cash register systems.
• Mentor team members on POS usage and customer service strategies.

Skills

Customer service

Team leadership

Cash handling

Attention to detail

Interpersonal skills

Tools

POS systems

Job description

Front of Shop Supervisor - Spiro's Mega Mica Front of Shop Supervisor - Spiro's Mega Mica 4 days ago Be among the first 25 applicants Spiro's Mega Mica is looking for a Front of Shop Supervisor to join their team!

Job Description : Provide timely and professional customer assistance, acting as a first point of contact for queries and concerns.

Handle refunds and exchanges accurately and in line with store policy.

Investigate and resolve issues related to stock not scanning or showing as negative in the system.

Oversee and ensure smooth operation of all cash register systems and point-of-sale equipment.

Mentor team members on POS usage, customer service strategies, and meeting sales objectives.

Promote customer loyalty and consistent sales through friendly and knowledgeable engagement.

Restock, arrange, and organize merchandise in the front lanes to drive impulse purchases and maintain order.

Display a proactive, results-driven approach to supervising the cashier team and resolving issues.

Manage multiple operational demands with a high degree of attention to detail and accuracy.

Take full responsibility for cashier department operations, including punctuality, readiness, and presentation.

Understand and enforce company policies and procedures, ensuring operational alignment with position requirements.

Provide excellent customer service and resolve complaints in the absence of the Store Manager.

Maintain a clean, organized, and safe working area, ensuring a professional environment at all times Requirements : An organized individual experienced in handling cash, processing payments and cementing client relationships with excellent interpersonal abilities.

Service-oriented team member with excellent communication skills and friendly demeanour.

Minimum 2-3 years in a frontline retail or supervision role Strong understanding of POS systems and till operations Excellent leadership and interpersonal skills Financial awareness and the ability to understand how front-line decisions affect back-office operations Organized, detail-oriented, and trustworthy Able to manage time and staff schedules effectively Comfortable handling pressure and leading by example HOW TO APPLY Submit your CV and a brief cover letter We thank all applicants for their interest, but only those selected for an interview will be contacted.

Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Industries Retail Referrals increase your chances of interviewing at Mica Hardware by 2x Get notified about new Shop Supervisor jobs in Cape Town, Western Cape, South Africa .

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