Front Of House Manager

Faircape Group; Wes-Kaap; On-site; ZAR 200 000 - 400 000; Full time

Job summary

An established industry player is seeking a dynamic Food Service Manager to lead dining operations in a vibrant retirement village. This role offers the chance to create exceptional dining experiences, manage a dedicated team, and ensure the highest standards of service and cleanliness. With responsibilities ranging from overseeing meal service to managing events, you will play a crucial role in enhancing residents' lives. Join a supportive environment that values your contributions and offers competitive remuneration, including quarterly performance bonuses and additional benefits. If you have a passion for hospitality and a commitment to excellence, this opportunity is perfect for you.

Benefits

Quarterly performance bonuses

Public holiday pay

Long service leave

Discount on internet packages

Qualifications

• Proven experience in hospitality or similar environments.
• Exceptional leadership and customer-centric mindset.

Responsibilities

• Manage dining operations and ensure exceptional service.
• Oversee staff training and meal service quality.

Skills

Leadership Skills

Organizational Skills

Interpersonal Skills

Customer Service Orientation

Time Management

Culinary Trends Knowledge

Training and Mentoring

Computer Proficiency

Education

Tertiary Qualification in Hospitality

Job description

Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape providing meals to village residents and patients in the onsite healthcare centres. We are seeking a Food Service Manager for our facility within Somerset West (Heritage Manor).

The Food Service Manager is the dynamic force behind delivering exceptional dining experiences, ensuring every meal, refreshment, and drink is served to perfection. From overseeing the restaurant to managing the vibrant bar and cozy coffee shop, this role offers the opportunity in creating a memorable and high-quality service for every resident. With full responsibility for the daily operations, you'll be crafting an unforgettable atmosphere where food, drink, and service exceed expectations!

Why join us?

1. Quarterly performance bonuses
2. Minimum of 2 Sundays per month and public holiday pay will be offered in addition to your cost-to-company package
3. Long service leave
4. Discount on our internet (ISP) packages (after successful probation)

Specific duties include, but are not limited to the following:

1. Manage meal reservations, seating arrangements, and ensure cleanliness of tables, cutlery, and glassware.
2. Oversee beverage service, including special occasion cocktails and attentive wine service.
3. Manage waiter schedules, shifts, and replacements, verifying hours and handling feedback.
4. Ensure staff are well-trained on company policies and procedures.
5. Supervise meal and beverage service in the clubhouse and healthcare facilities with waiter support.
6. Coordinate afternoon tea and cake service, collaborate with bar staff, and handle daily cash reconciliation for the bar and coffee shop.
7. Ensure accurate billing and maintain a safe, hygienic environment in line with company standards.
8. Assist the Village Manager with event setups, themed lunches, and special functions.
9. Welcome residents, assist with event setup and breakdown and ensure the patio umbrellas are opened during favourable weather conditions and properly folded at the conclusion of each day.
10. Conduct daily inspections of clubhouse equipment, lighting, and temperature settings; report discrepancies to management.

Qualifications:

Tertiary qualification in Hospitality advantageous

Experience:

Proven experience in the hospitality industry and/or similar environment

Knowledge:

Knowledge of serving etiquette and basic wine knowledge

Skills and attributes:

1. Exceptional leadership and interpersonal skills.
2. Excellent organisational and time management skills.
3. Customer-centric mindset with a dedication to exceeding expectations.
4. Strong ability and willingness to train, mentor, manage and continually improve staff performance.
5. Comprehensive knowledge of current leading culinary trends.
6. Ability to implement and manage procedures.
7. Computer proficiency.
8. Well spoken and presented.

Specific Requirements:

1. Clear health record
2. Clear criminal record
3. Clear credit record
4. Must provide two written references

Working Hours:

The incumbent will be required to work 16.25 shifts per month, according to the roster. Normal working days are Mondays to Sundays from 07h00 - 19h00.

In addition to a lovely working environment, the salary we offer is competitive. The amount offered will be dependent on qualifications, experience, and other market-related factors. Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.