Front of House Manager

Kendrick Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Front of House Manager for a luxury boutique hotel in Cape Town. This exciting role involves leading the front-facing operations, ensuring high service standards, and fostering a guest-centric environment. The ideal candidate will have a strong hospitality background, proven leadership skills, and a passion for delivering exceptional guest experiences. You'll collaborate closely with management to innovate guest offerings and maintain the hotel's prestigious reputation. If you're ready to take the next step in your career and make a significant impact in a luxury setting, we encourage you to apply.

Qualifications

• Minimum 3 years of experience in senior Front of House hospitality management.
• Strong knowledge of international hospitality trends and market offerings.

Responsibilities

• Oversee and manage all Front of House operations including Reception and Guest Relations.
• Implement training programs and oversee performance management processes.

Skills

Hospitality Management

Guest Relations

Performance Management

Microsoft Office Suite

Time Management

Education

Hospitality Management Qualification

Job description

Front of House Manager Luxury Boutique Hotel Cape Town

Live Out Position Salary: R22000 DOE

Kendrick Recruitment is currently seeking a Front of House Manager for a distinguished luxury boutique hotel in Cape Town. This is a fantastic opportunity for a service-driven individual with a strong hospitality background to lead the front-facing operations of a prestigious property.

Key Focus Areas:

1. Oversee and manage all Front of House operations including Reception, Guest Relations, Retail, and Spa
2. Collaborate with the General Manager and Hotel Manager to ensure seamless property operations
3. Represent the brand with professionalism, fostering goodwill and maintaining high service standards
4. Act as a brand ambassador by hosting site inspections, media visits, and engaging with key stakeholders
5. Uphold and maintain the property's service standards in line with brand expectations
6. Ensure departmental structures are efficient and aligned with current hospitality trends
7. Conduct effective departmental meetings with follow-ups and actionable outcomes
8. Assist in securing favorable procurement agreements to benefit the property and broader group
9. Innovate guest experiences by staying current with hospitality trends and competitor offerings
10. Handle guest queries and complaints professionally, using feedback as a tool for growth and improvement

Development & Staff Management:

1. Implement training programs using both internal and external trainers
2. Provide strong leadership through active management and employee development
3. Oversee performance management and succession planning processes
4. Conduct regular performance appraisals and ensure the implementation of developmental plans

Community Engagement:

1. Support and establish community partnerships to maintain a positive public image of the property

Requirements, Qualifications, and Skills:

• Minimum 3 years of experience in senior Front of House hospitality management
• Hospitality Management qualification required
• Proficient in Microsoft Office Suite
• Proven record of achieving performance targets
• Strong knowledge of international hospitality trends and market offerings
• Understanding of supply chain and product sourcing
• Valid Code 08 driver’s license and reliable personal transport

Ideal Candidate Attributes:

• High attention to detail
• Guest-centric mindset aligned with the brand's service philosophy
• Strong verbal and written communication skills
• Team-oriented with emotional control and a positive attitude
• Effective time management and disciplined work habits
• Proactive and innovative problem-solving approach
• Loyal, adaptable, and committed to continuous improvement

Able to perform under pressure with accuracy

Excellent interpersonal skills with a willingness to receive and act on feedback

This position offers the opportunity to lead a key department in a luxury hospitality environment where exceptional guest experiences are the priority. If you meet the criteria and are ready to bring your expertise to a leading boutique property, we invite you to apply.

Submit your CV today to be considered for this exciting opportunity.