Front House /Receptionist

Norrin Radd (Pty) Ltd; Richards Bay; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated front desk manager to enhance guest experiences in Richards Bay. This role involves welcoming guests, managing front desk operations, and ensuring exceptional customer service. The ideal candidate will possess a relevant hospitality qualification, strong communication skills, and a professional demeanor. This position offers an exciting opportunity to be part of a dynamic team, ensuring that every guest feels valued and well taken care of during their stay. If you are reliable, hardworking, and eager to thrive in a fast-paced environment, we encourage you to apply.

Qualifications

• Relevant qualification in a hospitality field is preferred.
• Experience in a similar role would be beneficial.

Responsibilities

• Welcome and assist visitors in a friendly manner.
• Manage front desk operations and coordinate guest services.
• Ensure reception area is tidy and organized.

Skills

Hospitality experience

Professional communication skills

Computer literacy

Engaging personality

Reliability

Education

Qualification in hospitality

Tools

OPERA software

Job description

Key Requirements:
• Relevant qualification in a hospitality field is preferred.
• Relevant experience in a similar role would be beneficial.
• Engaging and professional individual with a well-groomed appearance.
• Reliable and hardworking.
• Professional communication skills
• Willingness to work hospitality hours, including weekends and public holidays.
• Computer literate.
• Working experience using OPERA software would be beneficial.
Key Responsibilities:

• Welcome and assist visitors, clients, and guests in a friendly and professional manner
• Manage front desk operations including answering calls, handling inquiries, and scheduling appointments
• Ensure reception area is tidy, organized, and presentable at all times
• Coordinate guest services and communicate effectively with internal teams
• Manage the check-in and check-out process, ensuring that all guests information is accurately recorded.
• Maintain a high level of customer service, ensuring that all guests receive an exceptional experience during their stay.
• Manage the front office staff, ensuring that all staff members are properly trained and are performing their duties in accordance with hotel standards.
The post is available in Richards Bay.