Front Desk & Facilities Receptionist

Clicks Group Limited; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Clicks Group Limited is seeking a permanent Receptionist to join the Group Facilities team at Clicks Head Office in Cape Town. You will receive visitors, answer calls, and relay messages to the right person, while maintaining a friendly, professional demeanor and a tidy reception area.

Reporting to the Supervisor, you will manage visitor registration, provide directions, transfer calls to extensions, and support general administrative tasks, ensuring compliance with policies and SLA requirements.

Qualifications

• Matric
• Customer Service experience and administration
• A telephonist certificate

Responsibilities

• Answer external calls within 3 rings using the standard greeting.
• All messages must be relayed promptly via e-mail or hand delivered to the correct person using the message standard template.
• To provide correct and accurate directions to the office.
• Ensure that internal telephone list is kept up to date with accurate information at all times and according to the SLA.
• Transfer telephone calls to the correct extensions at all times.
• Attend to visitors in a prompt, professional and friendly manner.
• Ensure general tidiness of the reception and waiting area.
• Ensure Visitors Registration Book is completed by all visitors.
• Notify the relevant staff member of their visitor's presence.
• Ensure the visitors are collected at Reception.

Skills

Customer service

Administration

MS Office

Telephone system knowledge

Communication skills

People skills

Planning & organisation

Education

Matric

Tools

MS Office

Job description

Clicks Group Limited is seeking a permanent Receptionist to join the Group Facilities team at Clicks Head Office in Cape Town. You will receive visitors, answer calls, and relay messages to the right person, while maintaining a friendly, professional demeanor and a tidy reception area.

Reporting to the Supervisor, you will manage visitor registration, provide directions, transfer calls to extensions, and support general administrative tasks, ensuring compliance with policies and SLA requirements.