Front Desk Administrator / Receptionist

WAXIT Franchise Holdings PTY LTD; Boksburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An established industry player is seeking a Front Desk Administrator / Receptionist to be the welcoming face of their brand. In this dynamic role, you will greet guests with warmth and professionalism, ensuring they receive exceptional service from the moment they arrive. Your responsibilities will include managing appointments, promoting treatments, and maintaining a tidy and organized front desk. If you thrive in a fast-paced environment and possess outstanding communication skills, this opportunity is perfect for you to shine in a customer-focused role that makes a real impact.

Qualifications

• Strong communication skills are essential for welcoming guests and handling inquiries.
• Must be detail-oriented and able to manage multiple tasks effectively.

Responsibilities

• Welcome guests warmly and manage appointment bookings accurately.
• Handle guest concerns professionally and maintain a clean front desk.
• Assist with inventory control and manage store opening and closing procedures.

Skills

Exceptional communication skills

Organisational skills

Detail oriented

Ability to function under pressure

Computer literacy

Job description

We are looking for a Front Desk Administrator / Receptionist who is friendly, well-spoken, detail-oriented and thrives under pressure. Your role will be to welcome guests and you are the first line of contact that guests have with the WAXIT brand. A friendly, professional, guest-oriented approach is central to the role.

Responsibilities

1. Welcome all guests to the store with a friendly, warm and professional attitude
2. Understand and be able to advise guests on all treatments on the menu.
3. Advise clients and sell retail products when WAXITologists are unavailable.
4. Actively promote and up / cross-sell treatments
5. Accurately book appointments and handle changes made to appointments
6. Handle guest questions and concerns in a professional and accurate manner
7. Answer calls in a friendly professional manner
8. Handle appointments and appointment reminders
9. Coordinate WAXITologist's schedules and bookings
10. Responsible for managing store opening and closing procedures
11. Manage and is responsible for stock counts and inventory control
12. Manage customer complaints
13. Assist with administrative accurate invoice filing and controls
14. Maintain a clean professional working environment by doing hygiene checks
15. Maintain a clean and organised front desk, as per franchise regulations
16. Maintain accurate stock levels with the franchisee
17. Communicate any staff / guest problems that need attention to the franchisee
18. Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to time

Required

1. Computer literate
2. Exceptional communication skills (spoken, telephonic and written)
3. Organised and systematic
4. Detail oriented
5. Punctual
6. Able to function under pressure in a fast-moving environment