Front Desk Administrator / Receptionist

We are looking for a Front Desk Administrator / Receptionist who is friendly, well-spoken, detail-oriented and thrives under pressure. Your role will be to welcome guests and you are the first line of contact that guests have with the WAXIT brand. A friendly, professional, guest-oriented approach is central to the role.

Responsibilities

1. Welcome all guests to the store with a friendly, warm and professional attitude
2. Understand and be able to advise guests on all treatments on the menu.
3. Advise clients and sell retail products when WAXITologists are unavailable.
4. Actively promote and up / cross-sell treatments
5. Accurately book appointments and handle changes made to appointments
6. Handle guest questions and concerns in a professional and accurate manner
7. Answer calls in a friendly professional manner
8. Handle appointments and appointment reminders
9. Coordinate WAXITologist's schedules and bookings
10. Responsible for managing store opening and closing procedures
11. Manage and is responsible for stock counts and inventory control
12. Manage customer complaints
13. Assist with administrative accurate invoice filing and controls
14. Maintain a clean professional working environment by doing hygiene checks
15. Maintain a clean and organised front desk, as per franchise regulations
16. Maintain accurate stock levels with the franchisee
17. Communicate any staff / guest problems that need attention to the franchisee
18. Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to time

Required

1. Computer literate
2. Exceptional communication skills (spoken, telephonic and written)
3. Organised and systematic
4. Detail oriented
5. Punctual
6. Able to function under pressure in a fast-moving environment